Invoice to Cash Specialist I
Johnson & Johnson
Johnson & Johnson seeks an Invoice to Cash Specialist I for its Global Finance team in Manila to manage collections and dispute resolution for high-volume customer portfolios. The role involves processing end-to-end collections activities, monitoring overdue balances, reconciling payments, and coordinating with internal stakeholders on a night shift basis.
Responsibilities
- Execute collections reminders, follow-ups, and dunning activities for assigned customer portfolios
- Monitor overdue balances and payment trends through dashboards; reconcile incoming payments
- Receive customer calls and resolve routine inquiries related to invoices, payments, and disputes
- Identify recurring process or system issues and support continuous improvement initiatives
- Coordinate with Commercial, Customer Service, and Supply Chain teams to resolve payment barriers
Requirements
- Bachelor's degree in Accounting, Finance, or related business discipline
- 1-3 years of finance or Invoice-to-Cash operations experience
- Basic understanding of AR processes and compliance requirements
- Strong customer engagement and verbal/written English communication skills
- Analytical mindset with attention to detail and problem-solving ability
- Experience with ERP systems preferred; collections experience preferred
- Willingness to work night shift with onsite presence
Vacancy posted 21 days ago
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