Order to Cash Ops Specialist

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Specialist WORK SETUP: Return to Office OVERALL PURPOSE: • The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned. • May be assigned complex activities depending upon business requirements RESPONSIBILITIES: • Responsible for the activities assigned by the OTC Team Lead. • Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports • Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team. • Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted • Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions. • Understand and perform AR lead role. • Assist AR processors with questions and problems related day to day transaction processing. • Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC. • Ability to provide assistance to the staff • Actively seeks opportunities for Continuous Improvement initiatives. • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. • Escalates production issues to OTC Team Lead as appropriate. • Ensures all work is performed in accordance with SLAs and metrics. • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period • May be assigned complex activities depending upon business requirements OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: • 5 to 7 years of relevant experience; 3 years of supervisory experience • Should consider at least 1 of the following sub-processes: 1. Sales/Order Management 2. Billing 3. Collections 4. Deductions Management 5. Cash Application

Taguig

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