Vietnamese Customer Care Senior Associate
Full-time
J-K Network Services
Company Profile: Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions
Position: Vietnamese Customer Care Senior Associate
Industry: Customer Service / Contact Center / BPO
Salary: Php 95,000
Location: Taguig City
Schedule: Dayshift, Weekends off
Work Setup: Hybrid setup
Benefits:
- Visa Processing for Foreigners
- Professional Training and Development Programs
- HMO
- 13th Month Pay
- Government Mandated Benefits
- Allowances
- Laptop provided
- Annual Increase
Requirements of the job:
- Vietnamese national currently living in the Philippines
- Fluent in Vietnamese and English (spoken, written, reading)
- Bachelor’s degree in any field
- At least 1 years of experience in customer service/support (preferably international contact center)
- Strong communication and customer service skills
- Good technical and troubleshooting knowledge
- Proficient in Microsoft Office (especially Excel)
Responsibilities of the job:
- Resolve customer issues digitally with professionalism
- Ensure customer satisfaction and retention
- Handle inquiries across multiple digital platforms
- Provide accurate and timely responses
- Collaborate with the team and escalate when needed
- Maintain clear records of interactions
- Follow company policies in all customer dealings
Recruitment Process:
- HR Interview
- Language Assessment Test
- Hiring Manager’s Interview
- Client Interview(if needed)
Vacancy posted more than 2 months ago
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