Customer Service Representative
Full-time
Metacom Careers
Job Description
We are looking for a Customer Service Representative to handle voice support for an international account. You will assist customers via phone calls, resolve inquiries, provide accurate information, and deliver excellent service while meeting quality and performance standards.
Key Responsibilities
- Answer inbound calls from international customers in a professional and courteous manner
- Address customer inquiries, concerns, and requests accurately and efficiently
- Follow prescribed scripts, processes, and quality guidelines
- Document interactions and escalate issues when necessary
- Meet or exceed key performance indicators (KPIs) such as average handle time, customer satisfaction, and quality scores
- Maintain a positive attitude and provide consistent customer experience
Vacancy posted 7 days ago
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