Customer Service Representatives (Bacolod site)
Full-time
Trinity Workforce
Qualifications
- Highschool and College graduates with no BPO Experience
- Average communications skills
- Willing to work on-site
- Amendable to any given schedule
- A team player
- Can work ASAP
- Handle mileage plus reservations and queries.
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.
- Ensure accurate documentation of customer profiles/reservations.
- Handle customer complaints and provide first time resolution.
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured.
Vacancy posted more than 2 months ago
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