Operations Support Specialists

About the role

The Operations Support Specialist ensures every school renewal and new-customer launch starts on the right foot. Drafts and route contract updates for annual renewals, executes the yearly "settings rollover" that prepares our platform for a fresh school year, and builds and maintains project workspaces in teamwork to keep onboarding and implementation on track.

Key responsibilities

• Generate renewal agreements in Salesforce → DocuSign using approved templates; confirm product, pricing, and term accuracy; escalate discrepancies; track document status through signature and archive final contracts

• Apply platform rollover checklist for approximately 250 schools annually; validate tuition schedules, fee structures, user roles, and key dates; log completion and exceptions for audit trail

• Create project spaces, task lists, timelines, and user permissions for each new school onboarding; upload SOPs, enable automations, and assign owners from Customer Success & Implementation

• Maintain clean records in Salesforce, Teamwork, Gong, and shared drives; identify manual pain points; propose and pilot basic automations or macros

• Liaise daily with CSMs, Implementation PMs, and Finance for smooth hand-offs; surface risks or blockers early

• Generate recurring dashboards and adhoc business reports from Salesforce, Teamwork, and other data sources to support leadership decision making

About you

• At least college level education

• At least two (2) years in Customer Service (BPO), office administration, contract operations, order processing, or similar high-volume detail-oriented role

• Able to handle high-volume repetitive tasks (e.g., billing, payroll, data entry, filing)

• With call handling experience (inbound and outbound).

• Proven mastery of Microsoft 365 plus at least one CRM or PSA tool (Salesforce, Zoho, Teamwork, Asana, etc.), and Intermediate Excel skills (vlookups, filters, templates)

• Solid written and verbal English; able to interpret legal-style language and translate into clear internal notes

• Track record of meeting throughput or accuracy targets in a deadline-driven environment

• High initiative, able to self-manage and reprioritize in response to shifting demand

• Willing to work in Cebu City

Benefits

• Growth Opportunities to help you advance in your career

• Hybrid Setup (2 Days Onsite, 3 days WFH)

• Employee Engagement Activities to connect and grow with your team

• Complimentary HMO for you + 2 dependents from Day One

• 20% Night Shift Differential

• Convertible Leave Credits available from the start

• Quarterly Performance Bonuses

• Annual Merit Increase

• Guaranteed Weekends Off

About us

For more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional educational experiences. Our leading software seamlessly integrates all aspects of school management, contributing to overall school success.