Operations Assistant/Specialist
Full-time
Civie Heavy Equipment Resource Inc
Summary:
The Operations Assistant/Specialist supports the daily operational activities of the company, ensuring smooth and efficient workflows in equipment rentals, dispatch, logistics, and customer interactions. They play a critical role in maintaining the company’s reputation for reliability and excellence in service.
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**Equipment Coordination:**
- Schedule and dispatch heavy equipment for rentals in coordination with customers and drivers/operators.
- Maintain an updated log of active rentals, availability, and return schedules to minimize equipment downtime.
**Customer Support:**
- Address customer inquiries regarding equipment specifications, availability, and pricing.
- Assist in resolving operational concerns, such as delivery delays or equipment issues, in a timely and professional manner.
**Inventory and Maintenance Oversight:**
- Monitor the inventory of heavy equipment, parts, and tools to ensure availability for client needs.
- Track equipment usage and schedule preventive maintenance or repairs, liaising with mechanics and technicians.
**Logistics Management:**
- Plan delivery routes for equipment transport, considering cost-efficiency and timeliness.
- Ensure the required permits, documents, and safety protocols for equipment transport are adhered to.
**Record-Keeping and Reporting:**
- Maintain accurate records of contracts, invoices, rental agreements, and customer data.
- Prepare daily, weekly, and monthly operational performance reports for management review.
**Compliance and Safety:**
- Enforce compliance with company policies, industry standards, and government regulations, such as load limits and safety practices.
- Conduct regular inspections to ensure all dispatched equipment meets safety requirements.
**Process Improvement:**
- Identify and propose strategies to streamline operations and enhance customer satisfaction.
- Collaborate with the team to implement more effective workflows and resource management systems.
**Work Environment:**
- Office-based with occasional site visits to monitor equipment, clients, or projects.
- Frequent coordination with drivers, operators, mechanics, and clients.
**Education:**
- Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field preferred.
**Experience:**
- Previous experience in logistics, operations, or heavy equipment rental businesses is advantageous.
**Skills:**
**Organizational Skills:** Manage multiple priorities in a fast-paced environment.
**Technical Knowledge:** Basic understanding of heavy equipment, including specifications and maintenance needs.
**Software Proficiency:** Familiarity with MS Office (Excel, Word) and ERP systems for operations management.
**Communication Skills:** Strong verbal and written communication in both English and Filipino; Bisaya fluency is a plus.
**Problem-Solving Abilities:** Quickly address and resolve operational challenges.
**Attention to Detail:** Ensure accuracy in records, contracts, and equipment inspections.
Vacancy posted 22 days ago
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