CSR Collection
Full-time
J-K Network Services
Benefits:
- HMO on Day 1
- Vacation Leave Credits
- Sick Leave Credits
- 13th Month Pay
- Government-Mandated Benefits
Company Profile:
This IT company has been in the industry for 60 years and has headquarters in over 50 countries. The company specializes in technology services, AI, cloud, and data.
- Position: CSR
- Company Industry: IT Company
- Office Address: Taguig or Pasay
- Work Schedule: Morning Shift (with possibility of shifting and weekend schedule)
- Salary: Negotiable depending on years of experience
- Work Setup: On-site
Job Requirements:
- Bachelor’s degree holder
- At least 1 year of working experience as a CSR for a banking/cards account
- Amenable to work on-site
- Amenable to work at either Taguig or Pasay office
Job Description:
- Act as the primary point of contact, responding to customer questions and concerns
- Address customer issues, complaints, and technical problems efficiently and professionally, escalating complex cases to the appropriate departments when necessary.
- Provide accurate and up-to-date information about products, services, and company policies.
- Process customer orders, payments, returns, and exchanges.
Recruitment Process (Online):
- Initial Interview
- Final Interview
- Job Offer
Look for: Ms. Kendra
Vacancy posted 20 days ago
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