Customer Support Specialist II

Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid 
Type of Support: Omnichannel
Contract Duration: Full Time
Training Schedule: Monday - Friday 10:00 PM - 7:00 AM MNL
Work Schedule: Monday - Friday 10:00 PM - 7:00 AM MNL
Expected Start Date: July 13, 2026

 

About Us

Crescendo  represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

The Role

As a Customer Support Specialist , you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.

Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.

 

What You’ll Do:

• Deliver personable, positive customer support via email, chat, and phone
• Troubleshoot and solve customer issues with clarity and care
• Spot issue patterns and share insights for process improvement
• Balance independence and teamwork to complete tasks on time
• Follow communication guidelines and research solutions when needed
• Build trust and lasting connections with every customer interaction
  
   

What We Expect From You:

• Excellent written and verbal English communication skills (EFSET C2 required)
• Strong problem-solving and critical thinking abilities
• Highly organized, accountable, and dependable
• Effective time management with punctuality and schedule adherence
• Empathetic, adaptable, proactive, and an active listener
• Comfortable working in a fast-paced, dynamic environment
• Tech-savvy across web, computer, and mobile tools
• Passionate about delivering outstanding customer experiences
• Curious, eager, and committed to continuous learning
  
   

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact View email address on crescendoai.applytojob.com .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .