Customer Service Representative -Hotel Reservation Account

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is currently hiring Customer Service Representatives for our Hotel Reservation Account in Davao City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth. Our office in Davao City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

ROLE SUMMARY

The Customer Service Representative – Hotel Reservation Account will assist customers with hotel bookings, room availability, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure a smooth booking experience by providing accurate information and excellent customer service. This role is ideal for candidates searching for hotel reservation jobs in Davao City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.

WHAT YOU WILL DO

• Handle customer inquiries via phone, chat, or email related to hotel reservations
• Assist with bookings, cancellations, modifications, and room availability checks
• Provide accurate information on rates, hotel policies, and accommodations
• Ensure smooth and efficient reservation processing
• Resolve customer concerns professionally and efficiently
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong customer service orientation and attention to detail
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid hotel reservation training and upskilling programs
• Clear career growth opportunities

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real hospitality industry exposure, and long-term career growth in customer service.

LOCATION

Davao City (Onsite Only)

APPLY NOW

Start your career as a Customer Service Representative – Hotel Reservation Account and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.