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Urgent. Reports Analyst / Business Analyst

Full-time

Trinity Workforce

Qualifications: Onsite – must be amenable to be assigned either JDN or 1Nito Graveyard shift Minimum of 2 years’ related experience in a BPO or shared services environment Reporting & Analytics:

  • Develop, maintain, and automate operational and business performance reports.
  • Create dashboards and visualizations using reporting tools such as Power BI, Tableau, or Excel.
  • Analyze large datasets to identify trends, risks, opportunities, and business insights.
  • Ensure data accuracy, consistency, and integrity across reports.
  • Generate recurring and ad hoc reports for leadership and business stakeholders.
Process Improvement:
  • Identify opportunities to automate manual reporting processes.
  • Improve reporting efficiency and data accessibility.
  • Support continuous improvement initiatives through data analysis and performance tracking.
Required Skills:
  • Advanced Microsoft Excel (Pivot Tables, Power Query, Lookups, Data Modeling).
  • Proficiency in Power BI, Tableau, or similar visualization tools
  • Strong analytical and problem-solving skills.
  • Ability to present complex data in a clear and concise manner.
  • Excellent communication and stakeholder management skills.
  • Attention to detail and high level of accuracy.
  • Project management and organizational skills.
Preferred Qualifications: Experience in a BPO, shared services, or customer service environment. Knowledge of workforce management, operational metrics, and performance reporting.

Vacancy posted 11 days ago
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