Customer Service Representative - Online Banking Account
21000 - 25000 PhpFull-time
Metacom Careers
Role Description
Join our International Online Banking Voice Account as a Customer Service Representative. You’ll assist customers with banking-related inquiries, resolve concerns, and provide accurate and professional support while maintaining service quality standards.
Key Responsibilities
- Handle customer inquiries through voice calls .
- Assist with online banking and account-related concerns.
- Provide accurate information and appropriate solutions.
- Resolve customer issues professionally and efficiently.
- Document customer interactions and follow company procedures.
- Meet quality, productivity, and customer satisfaction targets.
Qualifications
- High School Graduate (Old Curriculum)
- At least 6 months BPO experience
- Customer Service experience required
- International Voice Account experience preferred
- Good English communication skills
- Willing to work onsite
- Amenable to a shifting schedule
Skills & Competencies
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Good problem-solving and analytical abilities
- Good comprehension and active listening skills
- Basic computer navigation and multitasking skills
- High attention to detail and ability to follow procedures
What We Offer
- ₱21,000–₱25,000 Monthly Package
- Package depends on experience and profiling results
- Performance Incentives
- Night Differential – not included in the package
- Life and Medical Insurance
- Day 1 HMO
- 1 Free Dependent upon Regularization
- Retirement Package
- Government-Mandated Benefits
- Career Growth Opportunities
Vacancy posted a month ago
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