Online Customer Service Representative
Full-time
JetSon Manpower Agency
Responsible for handling customer inquiries and resolving concerns through chat, email, and other text-based channels. The role focuses on providing accurate information, processing requests, and delivering high-quality support without phone interaction.
Key Responsibilities:
- Respond to customer inquiries via chat, email, and messaging platforms.
- Resolve issues related to products, services, billing, and account concerns.
- Provide accurate, timely, and helpful information to customers.
- Process requests such as account updates, troubleshooting steps, and service adjustments.
- Document interactions and maintain detailed, accurate records.
- Follow communication guidelines, SOPs, and performance standards.
- Deliver excellent customer service while maintaining professionalism and empathy.
Vacancy posted 17 hours ago
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