CRM Associate (Online Customer Service)
Full-time
Tasteless Food Group (TFG)
CRM Associate/Officer:
Duties and Responsibilities:
Customer Journey & Experience Development.
- Map out and implement digital customer journeys across lifecycle stages (acquisition, onboarding, engagement, retention, win-back).
- Use data insights to create highly targeted, personalized campaigns that improve customer engagement and conversion.
- Continuously optimize touchpoints to enhance customer satisfaction and digital brand experience.
Email & SMS Marketing
- Plan, create, and manage email and SMS campaigns to communicate promotions, updates, and personalized offers.
- Monitor campaign performance, conduct A/B testing, and implement data-driven improvements.
- Ensure all messaging aligns with brand voice and enhances the overall customer experience.
Vacancy posted 12 hours ago
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