Mandarin Guest Care Representative
Full-time
J-K Network Services
Company Profile: One of Asia's grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work Schedule: Shifting Schedule Salary: Php 35,000 - Php 45,000 Incentives and Service charges will also be given Work Set Up: Work On-site
BENEFITS:
- HMO/Medical Insurance
- Life Insurance
- 25 days paid leave credits
- 13th month pay
- Free daily buffet meal
- Free parking
- Property discounts
- Retirement plan
- Annual salary/merit increase depending on performance
- Rice Subsidy Php 1,750
- Other allowance P3,000 to P5,000 monthly
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
- Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
- Having experience in the casino industry is an advantage.
- At least 1 year of experience in customer service and/or hospitality.
- Good written and verbal communication skills in English.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Assisting international guests, specifically Chinese nationals.
- Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
- Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
- Provides customer service and maintains a professional working relationship with patrons.
- Ensures Chinese guest preferences are kept updated for ease of reference.
- Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
- Keeps all VIP staff informed of all necessary information.
- Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
- Provides the most polite and comfortable assistance to guests
- Assists Mandarin guests with game-related inquiries
RECRUITMENT PROCESS:
- Paper Screening
- Initial Interview
- 2nd Interview
- Final Interview
- Job Offer
Vacancy posted 26 days ago
Similar jobs that could be interesting for youBased on the Mandarin Guest Care Representative in Pasay vacancy
- ...casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Position: Mandarin Hotel Representative Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work...
J-K Network Services
Pasay27 days ago - ...premium handbags, footwear, and other luxury products is looking for a Mandarin Client Advisor, with more than 150 years of excellence in the industry. Position: Mandarin Luxury Client Representative Industry: Luxury Fashion Brand Location: Pasay City Schedule:...
J-K Network Services
Pasay13 days ago - ...least 1 year of experience as a Trainer, QA, or SME Responsibilities: Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit. Lead the design, development, and rollout of a robust CARE Team framework...
- ...Representative, Cruise Under the direction of a Reservations Supervisor, handles in-bound sales and service telephone calls from Travel Partners and/or direct guests. This role requires them to provide assistance to our customers with shopping for pricing and availability...
- ...As a Sales Development Representative (SDR) at CrewBloom, you will be an essential part of our sales team, responsible for driving the initial stages of the sales process. Your primary goal will be to identify and engage potential clients through proactive outreach strategies...
- .... At Kuehne+Nagel, our contribution counts in more ways than we imagine. As Sea Logistics Sales Representative (FS-VS) you are an integral part of our Customer Care Locations and Teams. Your focus and priority are to win new customers, especially in the segment of...
- ...We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and... ...Preferably with hospital bedside experience, handling intensive care Amenable to work on graveyard shift and shifting schedule...
- ...Job Overview Our client is seeking a Technical Support Representative to deliver high-quality technical assistance for a cloud-based software platform. This role serves as the first point of contact for customers, providing timely troubleshooting, product guidance...
- ...We are looking for Customer Service Representatives to join fast-growing accounts within Luzon. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...FTEs Industry: Business Consulting and Services About the Job: We are looking for FINRA-Licensed Customer Service Representatives to join our team and support customers in a financial services environment. The role involves handling customer inquiries, providing...
- ...We are seeking Customer Service Representatives for our growing Insurance account based in MOA Pasay. The ideal candidate will provide exceptional service to customers, handle inquiries related to insurance products and claims, and ensure satisfaction through effective...
- ...Customer Service Representative (Tech) | Remote Remote | US Business Hours (EST–PST) Apply here: We’re looking for a highly capable, fast-thinking CSR (Tech) to help manage a growing volume of technical support requests. You’ll be the first line of defense...Remote job
- ...Customer Service Representative (Tech) Remote | US Business Hours (EST–PST) Apply here: We are looking for a Customer Service Representative (Tech) to provide high-quality technical support for a B2B SaaS product in the AI-native accounting and finance space...Remote job
- Key Responsibilities - Handle inbound customer inquiries professionally and efficiently. - Assist customers with account, billing, product, and service-related concerns. - Provide accurate information and recommend appropriate solutions. - Resolve customer issues ...
Telesys BPO Hiring Solutions
Pasay6 days ago - WE ARE HIRING! WE'RE LOOKING FOR AN AIRPORT REPRESENTATIVE UNDER 5 STAR HOTEL AT MAKATI CITY. - BACHELOR'S DEGREE GRADUATE - GOOD COMMUNICATION SKILLS - GOOD LOOKING - PREFERABLY MALE - 5'5 ABOVE HEIGHT
IKey Local Agency Corp
Pasay26 days ago - ...premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas,...
- ...Availability: Can Start ASAP Employment Type: Full-Time Job Summary We are looking for a FINRA-Licensed Customer Service Representative to join our growing financial services account. The ideal candidate will provide exceptional customer support while handling...
QUESS PHILIPPINES CORPORATION
Pasay8 days ago - We are looking for experienced and customer-focused Customer Service Representatives (CSR) to join our Travel Account team. If you have experience using Global Distribution Systems (GDS) and enjoy helping customers with travel-related concerns, we'd love to hear from you...
RSD Human Resources Consultancy
Pasaya month ago 27000 Php
Technical Support Representative | Telesys Malate, Manila | Onsite | Up to ₱27,000/month | Full-time WHY WORK WITH US? Compensation & Benefits • Up to ₱27,000 monthly basic salary • Performance incentives and bonuses • Paid training and development programs...Telesys
Pasaya month ago- Are you a FINRA Series 6 Licensed professional looking for your next career opportunity? Join a leading global BPO company and take your career to the next level! - Qualifications: ✔ Senior High School Graduate or completed at least 2 years in College ✔ At least ...
Metacom
Pasay14 days ago - ...the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Operations Control Unit Team has... ...PHYSICAL DEMANDS: · The physical demands described here are representative of those requirements employees must meet to perform the essential...
- ...the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Operations Control Unit (OCU) Team... ...PHYSICAL DEMANDS: · The physical demands described here are representative of those requirements employees must meet to perform the essential...
- ...process improvement opportunities with the goal of improving guests’ interactions with our brand. The Operations Manager is also... ...Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform...
- Leads assigned section or shift, ensuring service readiness, order accuracy, and smooth guest experience. Supports team coordination, table/bar setup, and issue escalation.
- ...want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at... ...together. Requirements About the Role As a Customer Care Representative (Entry Level 1), you will be responsible for handling customer...
- ...destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Contact Center Analytics Team has an exciting career opportunity for a full time Speech Analyst ....
- ...Manages day-to-day service operations for assigned brands/properties. Implements service standards, guest programs, cost controls, manpower deployment, documentation, and operational readiness. Supervises Restaurant Managers and ensures service consistency across locations...
- ...Work Setup: Onsite (Bicutan) Work Schedule: Shifting We are seeking a Customer Care Representative to join our dynamic team onsite in Bicutan. The ideal candidate will provide excellent customer service by addressing inquiries, resolving issues, and ensuring...
- Delivers frontline guest service including order-taking, cashiering, bar preparation, and reception. Ensures accurate transactions, cleanliness, and adherence to service standards.
- ...opportunities across the Americas market through targeted outreach to qualified prospects and existing leads. Engage with prospective guests through highly consultative sales conversations focused on understanding travel aspirations, lifestyle preferences, and luxury...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mandarin Guest Care Representative. Be the first to apply!
