Virtual Medical Receptionist
Part-time
Virtual Coworker
Medical Receptionist
Job Responsibilities:
- Answer incoming calls and respond to patient enquiries professionally.
- Handle appointment bookings, cancellations, and rescheduling requests.
- Conduct appointment reminder calls and advise patients of cancellation policies.
- Monitor voicemail messages and action patient requests promptly.
- Transfer new patient information from HotDoc into Best Practice.
- Maintain accurate patient records, notes, and daily administrative updates.
Must Haves:
- Previous experience in a medical reception, healthcare administration, or customer service role.
- Strong verbal and written English communication skills.
- Experience using Best Practice and HotDoc.
- Excellent organizational skills with strong attention to detail.
- Ability to handle confidential patient information professionally.
- Experience using Microsoft Office, email systems, and cloud-based software.
Nice To Haves:
- Minimum 2–3 years administration or reception experience.
- Previous healthcare or medical industry experience highly regarded.
- Understanding of patient confidentiality and privacy requirements.
Vacancy posted 17 hours ago
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