Customer Service Representative
Full-time
Metacom Careers
Job Responsibilities
- Handle inbound customer calls and provide professional customer service.
- Assist customers with inquiries, requests, account concerns, and service-related issues.
- Identify customer needs and provide accurate and appropriate solutions.
- Verify and update customer information while maintaining data confidentiality.
- Document customer interactions and resolutions accurately in the system.
- Escalate complex concerns to the appropriate team when necessary.
- Follow company procedures, call handling guidelines, and quality standards.
- Meet performance targets related to quality, productivity, and customer satisfaction.
- Demonstrate excellent communication, active listening, empathy, and problem-solving skills.
- Attend required training and coaching sessions.
- Work onsite and maintain flexibility for a night-shift schedule.
Vacancy posted 1 day ago
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