Technical Support Representative
Full-time
Highpoint Services Network Philippines, Inc. (HSNP)
We are seeking a skilled Technical Support Specialist to maintain and troubleshoot IT systems, ensuring smooth and efficient operations across our organization.
- Diagnose and resolve hardware, software, and network issues
- Install and configure systems, applications, and devices
- Provide first-level support for desktop and IT-related concerns
- Maintain and update technical documentation
- Troubleshoot and repair faults across various platforms
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
- Experience Level: Fresh graduate or student with relevant internship experience.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and technical proficiency.
- Working Conditions: Office environment with potential for remote work.
- Qualities and Traits: Patience, attention to detail, and a customer-oriented mindset.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Technical Support Representative in Manila vacancy
- ...Provides technical assistance to customers experiencing issues with products or services, via phone, email, or chat. Educational Qualifications: High School diploma or equivalent. Experience Level: At least 6 months of TSR experience or Technical background; training...
- ...Job Description : Provide technical support by assisting customers with troubleshooting, account access, product issues, system concerns, and service-related technical inquiries. Ensure accurate and timely resolution. Qualifications : High School Graduate or...
- ...Provide excellent technical support to customers via phone, email, or chat. Troubleshoot and resolve customer issues related to products and services. Document customer interactions and maintain accurate records in the CRM system. Educate customers on product...
- Provide excellent customer service by addressing inquiries and resolving issues in a timely manner. Assist customers in navigating products and services, ensuring a positive experience. Document customer interactions and feedback for continuous improvement. Collaborate...
- ...Description Provide exceptional customer support via phone, email, and chat. Diagnose and resolve technical issues related to products and services. Document customer interactions and follow up to ensure resolution. Collaborate with technical teams to escalate...
- ...Basic knowledge in computer repair, printer repair, network and CCTV installation. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software...
- ...Description Provide exceptional technical support to customers regarding consumer electronics products. Diagnose and troubleshoot technical issues over the phone, via email, or through chat. Educate customers on product features and best practices to enhance user...
- ...responsible for maintaining all IT-related systems and equipment to support hotel operations. This includes ensuring the smooth functioning... ...technology support. The role also involves providing timely technical assistance to hotel employees and ensuring reliable technology...
- Technical Support Analyst Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a weekto apply. Work schedule: Must be open to shifting schedules: 8am – 4pm and 3pm – 11pm Manila Time Employment...
- Working as part of a campaign team to achieve objectives for our clients Dial between 150 – 250 numbers per day Outbound Business calls on behalf of the world's largest technology brands Handle objections and Generating sales opportunities and qualifying needs...
- ...Provide technical support and assistance to users experiencing hardware and software issues. Diagnose, troubleshoot, and resolve technical problems in a timely manner. Install and configure computer systems and applications for new users. Assist in maintaining...
- ...Responsibilities Responsible for Onsite/Field support on installing, diagnosing repairing, maintaining and upgrading all hardware/... ...Graduate of ICT Strand with 6 months to 1 year experience on IT Technical Troubleshooting Willing to work overtime and to deploy anywhere...
- ...Provide technical support to sales teams and customers by addressing inquiries and resolving product-related issues. Assist in the preparation of sales presentations, demonstrating product features and benefits to potential clients. Conduct market research to identify...
- ...cycle. About the Team : The Client Support team is a highly collaborative... ...documenting current policies and procedures. • Represents team on cross-functional teams for... ...problem-solving skills Ability of grasp technical knowledge and or not afraid to ask for...
- ...Job Description: Provide Level 1 field support and Remote support for servers (SR650 V3). Ensure proper installation, replacement... .... Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders...
- ...cycle. About the Team : The Client Support team is a highly collaborative... ...documenting current policies and procedures. • Represents team on cross-functional teams for... ...problem-solving skills Ability of grasp technical knowledge and or not afraid to ask for...
- ...Technical Support Analyst Work setup: Weoperatein a hybrid work environment, and we encourage applicants who are open to working in the officetwo days a weekto apply. Work schedule:Must be open to shifting schedules: 8am 4pm and 3pm 11pm Manila Time Employment...
- ...creation SYSTEM ADMINISTRATION AND MANAGEMENT TASK CCTV monitoring and reviewing Network setup and maintenance Provide IT support that needed from another Department Inventory updating of company Asset Company ID Birthday Banner HARDWARE MAINTENANCE...
- ...The Level 1 Support team is responsible for the following activities: Triage and Management: Serve as the first point of contact... ..., or engineering related. Experience Level: 1–3 years of IT technical support experience Skills and Competencies: Proficiency in...
- ...Description Provide technical support for customers via non-voice and voice channels. Assist in troubleshooting technical issues with products or services. Document customer interactions and technical problem resolutions in the system. Work collaboratively...
- ...We are seeking a motivated Technical Sales Representative to promote and sell medical equipment and pharmaceutical products. The successful candidate... ...product, applications, service, and logistics teams to support customer needs. Monitor sales performance, market...
- ...responsibilities include troubleshooting hardware/software, managing data storage, installing new technologies, and providing technical support to employees. Common roles include IT Support , Specialists , and Technicians . Key Aspects of POS IT Experience: Technical...
- ...The Technical Support Group Officer provides engineering and technical assistance to internal departments, clients, and field operations. The role ensures timely resolution of technical issues, supports project implementation, manages documentation, and facilitates...
- ~ Providing assistance to users with their technical problems, troubleshooting issues, and resolving software or hardware malfunctions. ~ Designing, installing, and maintaining computer networks to facilitate communication and data sharing within an organization ~ Installing...
- ...Responsibilities Troubleshooting - Identify and troubleshoot basic technical issues related to hardware, software, or network connectivity.... ...users through solutions, or escalating issues to higher level support when necessary. Help Desk ticketing - Prioritize support...
- ...including interactive applications, textbooks, and manuals, to support both students and educators in their learning journey. With... ...maintain computer networks Coordinate regularly with the Technical Supervisor regarding updates on client’s concerns and other important...
- ...Role : Technical Support Specialist Location : Philippines, South Africa Working Hours : Monday-Friday, 40hrs/week. Shifts are scheduled within a 7 AM–9 PM CST window to provide coast-to-coast coverage; your specific shift is assigned on hire. Target Start Date...
- ...approved account resets, installations, configurations, or remote support actions. • Escalate incidents with complete diagnostics and... ...and ITIL-based service processes is preferred. • Strong technical communication and customer service skills. • Able to work shifting...
- ...Provide technical support to the sales team and customers. Assist in product demonstrations and presentations. Respond to customer inquiries and troubleshoot technical issues. Collaborate with engineering and product development teams. Prepare detailed documentation...
- ...Description Provide technical support for hardware and software issues in a timely manner. Assist users with troubleshooting and resolving IT-related problems. Maintain and update IT documentation and knowledge base. Install and configure computer systems and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Representative. Be the first to apply!
