Collections Agent
Full-time
PALMPAY LIMITED
Key Responsibilities:
- Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
- Negotiate payment plans and secure timely settlements in line with company policies.
- Maintain accurate and updated records of all collection activities in the system.
- Provide clear explanations of account status, outstanding balances, and payment options.
- Coordinate with internal teams to resolve client disputes or issues.
- Meet individual and team collection targets on a monthly basis.
- Ensure compliance with lending and collection regulations.
- Fluency in both English and Cebuano (verbal and written).
- Proven experience in collection, telemarketing, or customer service is an advantage.
- Good communication, negotiation, and persuasion skills.
- Ability to handle pressure, meet deadlines, and achieve targets.
- Basic computer skills (MS Office, CRM or collection systems).
- High level of integrity, professionalism, and empathy.
- At least high school diploma or vocational graduate.
Vacancy posted more than 2 months ago
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