Technical Support Representative

JOB SUMMARY:

The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.

SUMMARY OF KEY RESPONSIBILITIES:

• Provides primary support for desktop related issues
• Deliver customer service excellence each day
• Troubleshoots computers systems
• Performs virus and malware removal
• Maintains a secure computer environment
• Supports the clients by addressing problems and their needs in a timely and cordial manner
• Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
• Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
• Performs other related duties as required to support Company objectives

REQUIREMENTS:

• 2+ years of experience in Windows 10 computer operating systems
• Understands TCP/IP networking
• Experience with remote support software
• Outstanding communication, interpersonal, listening, and analytical skills
• Ability to work well with others
• Must possess problem-solving skills and analytical abilities
• Energetic and self-motivated team player
• Ability to interact with clients in a professional manner
• Must be willing to work on-site
• Must be willing to work nights and weekends

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

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Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).