Bilingual (English/French) Technical Customer Support Agent
L'EVATE Inc.
Cebu City
- Remote job
Are you fluent in both English and French?
Do you enjoy solving technical problems while delivering world-class customer service?
We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.
This is not a basic call center role.
This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.
If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.
What You'll Be Doing
Technical & Customer Support
- Handle inbound calls and emails in both English and French
- Troubleshoot technical issues and guide customers to resolution
- Take full ownership of customer cases from start to finish
- Log all interactions accurately in our ticketing system
- Meet SLAs and quality standards while maintaining a professional, empathetic tone
- Build rapport with new and existing customers
Email & Platform Support
- Assist with email setup, password resets, forwarding, and troubleshooting
- Support clients using email relay tools (tracking, analytics, delivery log review)
- Help customers improve email deliverability and list quality
Campaign & Reporting Support
- Assist with campaign setup and monitoring
- Support post-campaign follow-ups
- Help prepare basic performance reports
- Maintain accurate campaign data
- Collaborate with internal tech and operations teams
What We're Looking For
Required:
- Fluent in both English and French (verbal and written)
- 2–3 years customer service experience
- Strong technical troubleshooting ability
- Comfortable speaking on the phone with international clients
- Strong multitasking and organization skills
- Professional, friendly, solution-oriented mindset
- Ability to ask probing questions and identify root causes
Nice to Have (Not Required):
- Experience in technical support or call centers
- Experience with ticketing systems or CRM tools
- Experience with email platforms or campaign tools
- Background in communications, marketing, or related field
To apply, please send:
- Your updated resume
- A short voice recording (1–2 minutes) introducing yourself in English and in French
- A brief paragraph describing your technical support experience
- Subject line: Bilingual Technical Support – [Your Full Name]
Applications missing voice recordings will not be reviewed.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Bilingual (English/French) Technical Customer Support Agent in Cebu City vacancy
- ...really works? We are looking for a Customer Service Manager to join our English Support organization in Cebu. Working... ...will help lead our Team Leads and agents across a 24/7 customer support... ...information quickly. • Experience in technical support, web hosting, domains,...
- ...We're Looking For Fluent in both English and French (spoken and written) Excellent... ...requirements Professional, proactive, and customer-focused mindset Ideal Candidates should... ...financial services experience Sales support or relationship management experience...Remote job
- ...Overall Job Purpose To lead and empower the English Support team in delivering outstanding customer experiences through proactive action, communication, and continuous improvement. The Team Leader ensures daily operations run smoothly across all channels, reacts...
- ...Responsibilities: Answer customer inquiries Attend to billing concerns Resolve billing disputes Desired skills & knowledge... ...of continuous Customer Service experience in a BPO company English speaking skills close to native level, minimal to no accent...
- ...Setup: Full Onsite Employment Type: Full-Time Qualifications: ✔ Fluent in both French and English (written and verbal) ✔ At least 2 years of Customer Service, Customer Support, or BPO experience ✔ Excellent communication and problem-solving skills ✔ Strong...
QUESS PHILIPPINES CORPORATION
Cebu Citya month ago - ...Job Title: Customer Care Associate (Remote) About the Client: A Managed Office Provider, offering a comprehensive portfolio... ...Training, career growth, and global exposure A collaborative and supportive team culture If you're a motivated, client-focused...Remote job
- ...We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting... ...oriented with a proactive, positive attitude Minimum Technical and Work Environment Requirements: Internet...
- ...About the Role We are seeking a highly skilled Level 3 (L3) Technical Support Engineer with deep expertise in network infrastructure and... ...-solving skills. Excellent communication skills for customer and cross-team collaboration. Preferred Qualifications...
775000 $ per day
...information, etc.) from English to a foreign language... ...Development of bilinguals by conducting coaching... ...learn business, tools and technical terminologies Use and... ...or project management/support tasks Work with teams... ...in providing customer service, analytical testing...- ...you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy... ...team. In this role, you will provide support to customers across several brands within... ...diploma or equivalent education Strong English communication skills (written and spoken...
- ...Friday | 10:00 AM – 3:00 PM EST English Required | French Bilingual Preferred About Us We are... ...relationship-focused team member to help support and strengthen our network of... ...financial institutions Mortgage agent, banking advisor, lending officer, credit...Remote job
775000 $ per day
...established policies, procedures, and methods • May serve as technical and functional resource or super users to other team members... ...their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also...- ...In this role, you will be responsible for identifying, attracting, and hiring top technical talent to meet the needs of our clients. If you have a passion for connecting with people, an understanding of technical roles, and experience in recruitment, we want to hear from...
- ...a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to. Join us as an: English Teacher (Freelance) In this role you'll get to: ~ Teach English 2 times a week, 2 sessions a day (one session lasts an hour)...
20000 - 30000 Php
...MedSpecialized, Inc. is looking for a Bilingual Virtual Medical Assistant!... ...staff from the Philippines supporting healthcare companies across... ...Provide bilingual support (English/Spanish) for inbound calls,... ...Phone Screening Technical Interview (Virtual) Reference...35000 - 50000 Php
...environment where uptime, accountability, and customer experience matter. We are building a world-class Cebu support team and are looking for driven, technical, and customer-focused engineers who... ...environment Strong English communication skills (spoken and written...- ...We are looking for Call Center Agents to join a fast growing account in Cebu. You will be... ...communication, problem-solving skills, and customer profiling. Key Responsibilities... ...be conversant in both spoken and written English Amenable to work fully on-site in Cebu...
- ...you passionate about providing excellent customer service and resolving customer queries... ...efficiently? We seeking a talented Customer Support Telco Account to join our dynamic team... ...customer inquiries and providing technical support to our clients in the telecommunications...
TORCH Solutions
Cebu City17 days ago 21000 - 25000 Php
...Position Overview: As a Technical Writer, you will be responsible for developing and maintaining high-quality documentation that clearly... ...work needed. Requirements: Bachelor's degree in English, Communications, Mass Communications,Marketing, or a related field...- ...next step in your career with us! We're looking for Call Center Agents who have at least 6 months of experience and a passion for... ..., we want to meet you! What you'll do: Answer calls and help customers Explain products simply Solve problems and answer questions...
775000 $ per day
...Implement Adobe Experience Platform Agent Orchestrator capabilities to... ...accurate estimates and technical consultation. Troubleshoot... ...to foster innovation and customer focus. Ensure adherence to... ...see well-being holistically, supporting our people’s physical, mental...775000 $ per day
...of Adobe Experience Platform Agent Orchestrator and Adobe LLM... ...Developers , to design, develop, and support enterprise-level digital... ...accurate estimates and technical consultation. Troubleshoot... ...teams to foster innovation and customer focus. Ensure adherence to...- "Urgent hiring for Customer Service Representatives Work onsite Accounts in CEBU site! Job Highlights: Allowances and Incentives... ...Qualifications: At least a senior high school graduate Excellent English Communication Skills Willing to process their application...
Talent Outsourcing Channel Solutions
Cebu Citya month ago 6 $ per hour
...U.S.-based EV infrastructure company seeking a Customer Success Manager to support Enterprise Post-Sales Onboarding Location: Remote Time-Zone... ...operational processes. ~ Excellent written and verbal English communication skills (C2 preferred). ~ Highly organized...775000 $ per day
Develop custom software solutions to design, code, and enhance components... ...objectives. Professional & Technical Skills: - Required Skill:... ...Have Skills: Proficiency in English Language. - Strong... ...see well-being holistically, supporting our people’s physical, mental...- ...Overview of the Role The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses... ...when necessary, and maintaining exceptional customer satisfaction. Main duties include: Provide...
- ...We're looking for Call Center Agents who are warm, customer-focused, and eager to create great experiences. In this job, you'll manage incoming calls, share helpful information about our products, handle customer concerns, and ensure every person on the line walks away...
- ...We are looking for Customer Service Representatives to join fast-growing accounts within Visayas. You will be responsible for delivering... ...to apply Must be conversant in both spoken and written English Amenable to work fully on-site within Iloilo or Bacolod Amenable...
775000 $ per day
...and testing of cloud-based solutions. -Support REST API development and PL/SQL scripting... ...(Python, Jupyter Notebooks). -Document technical solutions and share knowledge with your... ...Migration and Conversion: Using FBDI, HDL, and custom loaders. 4. Custom App Development:...775000 $ per day
...Summary: As an ERP Technical Developer, you will engage in the design, construction, and... ...applications function effectively to support organizational goals. You will also participate... ...Dynamics 365. - Experience in customizing and extending Microsoft Dynamics 365 functionalities...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bilingual (English/French) Technical Customer Support Agent. Be the first to apply!
