Product Support Analyst (HCM)
Infor PSSC, Inc.
Department: Customer Support Location: Manila Description Infor are seeking a Product Support Analyst to join our Global Support team. This role is key to ensuring our customers maximize the value of Infor's solutions. You'll work in a fast-paced, collaborative environment, acting as a trusted advisor and technical expert for Infor's industry-specific enterprise software. Key Responsibilities A Typical Day in the Life Includes:
- Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
- Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
- Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
- Document knowledge in the form of incident notes, technical articles, and operational procedures.
- Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
- Participate in customer calls and screen-sharing sessions as needed to support complex issues.
- Contribute to continuous improvement initiatives within the support organization.
- Experience in application or technical support, preferably in a SaaS or ERP environment.
- Problem solving experience; being able to dissect technical problems and translate findings to non-technical users.
- Experience with SQL and relational databases (e.g., MS SQL Server, Oracle).
- Experience with enterprise software in areas like finance, supply chain, or manufacturing is a plus.
- Experience thriving in a global team environment with minimal supervision.
- Experience supporting Infor solutions (e.g., CloudSuite, M3, LN, Syteline, Birst) is a significant advantage.
- Experience with ITIL processes and support ticketing systems (e.g., ServiceNow, Salesforce).
- Experience of cloud-based infrastructure and tools (e.g., AWS, Azure, Kubernetes).
- Right to Work
- Employee Polygraph Protection Act
- Family & Medical Leave Act
- Discrimination & Harassment Policy
- Equal Employment Opportunity
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Product Support Analyst (HCM) in Manila vacancy
- ...incident information through client conversations and self-service support tools, ensuring a thorough understanding of each issue. Tracks... ...basic incidents and requests related to application software products and infrastructure components. Communicates promptly on...
- ...customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and... ...customer’s life cycle. About the Team : The Client Support team is a highly collaborative organization that works together...
- ...and turns ideas into action. Role location: Hybrid (three days in-office, two days virtual) Job Summary: As a Product Technical Support Analyst , you will provide functional and technical support for investment accounting applications, helping clients maintain...
- ...Sydney Australia Business Hours - 6:00AM to 3:00PM PHT with on call responsibilities About the role As a Senior Production Support Analyst, you will support business-critical software used by financial institutions and help maintain stable, reliable production...
- ...the role Provide day-to-day technical support and troubleshooting for end users in a... ...on access, connectivity, and end-user productivity. The team supports banking clients and... .... Work closely with fellow support analysts, team leads, and escalation teams , operating...
- ...Support Operations Analyst Job Description Thomson Reuters is seeking a Support Operations Analyst to join the Customer Service & Support... ...this estate every day across the Tax, Legal, and Corporate product groups. Working with the Power Platform Solutions...
- ...within you. So, what’s the role all about? The Quote Desk Support Analyst creates accurate, timely and compliant quotes in Salesforce... ...based on approved Support AEs and Partner Executives with product configuration, SKU selection, pricing, custom terms and quote...
- ...days virtual) Shift: Night Shift, aligned with 8:00 AM to 5:00 PM Pacific Time About the role: As a Technician I, Product Technical Support , you will provide technical and customer support for our online regulatory and compliance learning solutions. You will...
- ...regular team meetings to improve productivity and customer satisfaction. Conduct... ...tasks assigned by leadership. Support the transition and stabilization... ...Minimum 2 years of experience as a QA Analyst. Experience in supporting HCM accounts (Workday, Kronos, Paychex...
- ...Product & Business Analyst (Mid-Level) Location : Remote (Must be residing in the Philippines) Schedule : Full-time (Aligned with Australian... ...translate customer problems into clear opportunities, support experimentation, analyse data, shape product requirements,...
- ...Technical Support Analyst Work setup: Weoperatein a hybrid work environment, and we encourage applicants who are open to working in the officetwo days a weekto apply. Work schedule:Must be open to shifting schedules: 8am 4pm and 3pm 11pm Manila Time Employment...
- ...customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and... ...customer’s life cycle. About the Team : The Client Support team is a highly collaborative organization that works together...
- Description Lead and manage a team of operations staff to ensure the efficient delivery of services. Implement process improvements to enhance operational efficiency and effectiveness. Coordinate with other departments to align operational strategies with overall...
- ...identify skill gaps and training needs across the organization. Support career and succession planning by analyzing employee... ...Requirements Strong understanding of Human Capital Management (HCM) systems, such as Oracle Fusion HCM. Knowledge of talent management...
- ...We are looking for a results-driven IT Product Management Lead to oversee the strategy... ...delivering scalable, high-quality solutions that support business operations and client success.... ...a team of product managers and business analysts. Work closely with engineering, QA,...
- ...world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses,... ...place to work. About the Role (Your Why) The Reporting Analyst is responsible for integrating data, develop, maintain and improve...
- ...Position: Technical Support Associate Location: Philippines About LRN: LRN is the world’s leading dedicated ethics and compliance... .... Effectively manage escalated issues. Develop a strong product knowledge base to address inquiries/requests by utilizing the...
- ...The Product Owner (PO) within Kroll’s Chief Data Office (CDO) is accountable for the end‑to‑end ownership, delivery, and adoption of... ...meet operational readiness standards prior to release and are supported post‑launch. Adoption, Value & Continuous Improvement Drive...
1200 - 1500 $
...Position: Equity Analyst (KPI) - (Contractor) Compensation: $1,200 – $1,500 USD per month (₱70,000 – ₱94,000 PHP) Working... ...integrity of our database, process customer data requests, and support new product initiatives related to financial data and analytics. This...- ...Product Specialist - Key Responsibilities 1. Lead Generation and Handling Source new leads through research, referrals, and industry... ...Provide configuration files and client materials as needed. Support setup activities and conduct thorough system testing to ensure...
- ...One key aspect that distinguishes our product is the way in which we develop software... ...seamless user experience. Our Integrations Analysts are responsible for leading integration... .... We design, build, implement, and support our product ourselves. With a strong culture...
- ...Early Careers Job Description: What's the role As Payroll Support Advisor you will be responsible for executing business... ...external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary Liaise with HR Advice, employees...
- ~ Coordinate production schedules and ensure materials are available for manufacturing processes. ~ Assist in tracking inventory levels... ...production reports to identify areas for improvement. ~ Support the implementation of safety and quality control procedures on...
- ...with security policies and established SLAs. Administer and support BoKS and StrongDM identity and access management solutions.... ...responsible for managing access to UNIX/Linux systems across production and non-production environments. We support user account management...
- ...interactions and sales Prepare sales reports and presentations for the sales team Respond to customer inquiries and provide product information Support in managing sales orders and tracking deliveries Requirements Educational Qualifications: Bachelor’s degree in...
- ...Assist in the manufacturing process to ensure efficient production flow. Monitor and maintain quality standards throughout the production... ...with team members to implement process improvements. Support supply chain management activities related to inventory and materials...
- ...Production Staff are responsible for assisting in the manufacturing and processing of goods. They operate machinery, assemble products, and ensure that production runs smoothly while meeting quality and safety standards. They play a key role in maintaining efficiency...
- ...operate and maintain meat slicers and industrial meat processing machines. Prepare, portion, and package frozen processed meat products according to company standards and specifications. Monitor production processes to ensure quality and consistency. Safety and...
3000 Php
...requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and... ...Great Outcomes. About the role As the front line of our support team, the Support Specialist is responsible for world-class...- ...an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Product Support Analyst (HCM). Be the first to apply!
