Shift Lead
Full-time
Capgemini Philippines Corp
Job Description
Description and Location
The Restaurant Technology Service Desk Shift Lead is responsible for coordinating Service Desk activities during the assigned shift, providing guidance to L1 analysts, and ensuring incidents and service requests are handled within agreed SLAs. The role combines hands-on technical support with shift coordination, escalation management, and service quality monitoring.
Key Responsibilities
- Coordinate Service Desk activities and workload during the assigned shift.
- Act as the first escalation point for L1 Service Desk Analysts.
- Monitor ticket queues, priorities, and SLA performance.
- Provide technical support for POS systems, kiosks, payment terminals, workstations, restaurant applications, and basic connectivity issues.
- Coordinate critical incidents impacting restaurant operations and ensure timely escalation.
- Provide guidance and support to L1 analysts.
- Ensure accurate ticket documentation and compliance with SOPs and ITIL processes.
- Manage effective shift handovers and communicate outstanding incidents and priorities.
Required Skills
- Basic understanding of restaurant technology ecosystems.
- Knowledge of POS systems, payment processing, and restaurant operations.
- Understanding of Windows OS, Microsoft 365, and networking fundamentals.
- Experience with ServiceNow or similar ITSM tools.
- Strong communication and customer service skills.
- Ability to follow documented procedures and support processes.
- Basic understanding of ITIL incident and request management.
Job Description - Grade Specific
Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team todeal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organization.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Shift Lead in Manila vacancy
10 $ per hour
...This is a remote position. Position Title: Sales Support & Lead Generation Assistant Employment Type: Part-time (20 hours per week) Note: Hours may increase in the coming months as the workload grows Schedule: 10:00am Sydney Time...- ...Lead and supervise a team of employees during assigned shifts to ensure efficient operations. Monitor and maintain quality standards for production and service delivery. Implement and optimize workflow processes to enhance productivity. Provide training and development...
- ...ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and...
- ...Assistant based in Manila to support the CEO of RZR on a night shift schedule, covering US (PST) business hours as part of a 24/7 EA... ...closely with the day shift Executive Assistant and report to the EA Lead to ensure seamless handoffs and continuity across time zones....
- ...MANYQ SHIFT MANAGER Description Oversee daily operations and ensure a smooth workflow in the shift. Manage inventory levels and coordinate with suppliers to replenish stock. Lead and motivate a team to achieve daily targets and deliver exceptional customer service...
- ...clusters. The role involves executing payments, ensuring compliance, resolving complex issues, and mentoring team members on night shift in Taguig, Philippines. Responsibilities Execute payment processing, verification, and exception handling activities Resolve...
- ...~ Strong expertise in payment processes, invoice processing, and financial controls ~ SAP (MM/FI) experience preferred ~ Fluency in English (written and oral); additional regional language fluency advantageous ~ Willingness to work mid shift (3 PM to midnight)...
- ...We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the...
- ...SHIFT ENGINEER Salary: ₱22,000 - ₱25,000 Location: San Juan City Job Requirements Strictly must meet qualifications • Bachelor's degree in Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, or a related engineering course • At least...
- ...We’re #Hiring for our HR Recruitment Team! Recruitment Specialist (Night Shift) – Full-time Onsite Responsibilities: - Post and manage job ads on job portals and social media platforms. - Source and engage candidates through online networks and recruitment events...
100000 - 125000 Php
...Job title: Operations Lead Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City)) Work shift: Shifting Schedule Salary: 100K - 125K Start date: ASAP Years of Experience: 8-10 years of relevant experience with leadership or lead-level exposure...- Johnson & Johnson seeks a Payments Analyst to manage end-to-end payment operations, invoice processing, and exception handling across assigned markets. The role requires executing payments accurately within SLA timelines, resolving complex issues, and driving process improvements...
- Oversee daily operations and ensure that all tasks are executed efficiently. Coordinate with team members to establish and maintain a positive work environment. Manage inventory levels and assist in stock control processes. Provide training and support to new ...
- ...Oversee daily operations of the shift to ensure smooth running of the establishment. Manage inventory levels and coordinate with suppliers to maintain stock availability. Train, supervise, and motivate staff to deliver high-quality service. Ensure compliance with...
- ...Johnson & Johnson seeks a Payments Analyst for night shift operations in Manila to execute and manage end-to-end payment processing, resolve complex payment issues, and ensure compliance across assigned markets. The role requires strong process expertise in payments and...
- JOB DESCRIPTION: Timely receiving of bulk fuel product that satisfies customer needs at the right quality, right time and quantity at optimum cost. Conduct daily bulk receiving report planning. Conducts equipment maintenance program at SLHBTC i.e, transfer pumps...
- Johnson & Johnson seeks a Payments subject matter expert to support invoice management and payment processing across assigned market clusters. The role combines execution of payment activities with functional expertise in process controls, issue resolution, and team coaching...
- Role Overview: We are seeking a Training Content Designer to develop training curriculum and materials for the general workforce and targeted functional/technical areas. You will analyze employee learning needs, partner with subject matter experts, and create engaging...
30000 - 40000 Php
...Travel Account Site: Alabang Work Setup: Work Onsite Shift Schedule: Will be discussed during HM interview Target Start... ...staffing levels with customer demand while minimizing labor costs. - Lead and supervise the WFM team, providing coaching, guidance, and...52000 - 78000 Php
...NOW HIRING: Lead Process Excellence Work Setup: Hybrid – Manila / Taguig Work Schedule: Flexible; must be amenable to shifting schedules, including weekends, night shifts, and holidays, based on business needs Salary Package: ₱52,000–₱73,000 Start Date: ASAP...52000 - 73000 Php
...Job Title: Lead Process Excellence Work Setup: Hybrid – Manila / Metro Manila Work Schedule: Flexible; shifting schedules may be required, including weekends, night shifts, and holidays based on business needs Salary Package: PHP 52,000–73,000 per month...50000 - 95000 Php
...Job Title: QA Lead – TOSCA Work Setup: Work From Home Shift: Mid Shift Experience: 5+ Years Salary: 50,000 – 95,000 Start Date: ASAP Headcount: 1 We are hiring an experienced QA Lead with strong expertise in TOSCA Test Automation and Oracle...- Duties and Responsibilities: Oversee billing operations, ensuring client invoices are issued accurately and on time, resolving discrepancies, and maintaining compliance with company policies. Prepare and analyze monthly, quarterly, and annual financial statements...
- ...Job Description We are looking for a skilled Lead Process Excellence professional to drive process improvement and operational efficiency... ...on a hybrid setup in Manila / Metro Manila. Flexible to work shifting schedules, weekends, night shifts, or holidays when required by...
- ...Job Title: Lead Process Excellence Work Setup: Hybrid – Manila Work Schedule: Flexible to work on shifting schedules based on business needs (weekends, night shifts, and holidays) Salary Budget: PHP 52,000 – 73,000 package Start Date: ASAP Headcount: 1...
- ...Job Title: WFM Team Lead – Travel Account Work Location: Alabang, Muntinlupa, Philippines Work Setup: Onsite Work Shift: To be discussed during the Hiring Manager interview Experience: 1–5yrs Job Description : We are looking for an experienced Workforce...
- ...Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud... ...~ Annual merit increase based on performance ~15% night shift differential pay ~ Paid Leave with Cash Conversion ~ HMO with...
- ...We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the...
- ...Job title: Lead Process Excellence Work setup: Hybrid in Manila Work schedule: Flexible to work on a shifting schedule if business asks (weekends, night shift, holidays) Qualifications: • Bachelor’s degree in Business, Industrial Engineering, Data Analytics,...
50000 - 95000 Php
...Job title: QA Lead TOSCA Work set up: Work From Home Work shift: Mid Shift Salary: 50, 000 – 95,000 Start date: ASAP Headcount:1 Relevant Years of Experience: 5years+ Qualifications: •College Graduate •5 years+ relevant experience...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Shift Lead. Be the first to apply!
