Bilingual (Mandarin-English) Hotel Representative, Work Onsite
Full-time
J-K Network Services
Company Profile: One of Asia's grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Position: Bilingual (Mandarin-English) Hotel Representative Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work Schedule: Shifting Schedule Salary: Php 35,000 - Php 45,000 Incentives and Service charges will also be given Work Set Up: Work On-site
BENEFITS:
- HMO/Medical Insurance
- Life Insurance
- 25 days paid leave credits
- 13th month pay
- Free daily buffet meal
- Free parking
- Property discounts
- Retirement plan
- Annual salary/merit increase depending on performance
- Rice Subsidy Php 1,750
- Other allowance P3,000 to P5,000 monthly
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
- Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
- Having experience in the casino industry is an advantage.
- At least 1 year of experience in customer service and/or hospitality.
- Good written and verbal communication skills in English.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Assist international guests, especially Chinese nationals, with their needs and inquiries.
- Support Mandarin-speaking guests with membership registration, account inquiries, and rewards transactions.
- Process rewards redemptions, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations in accordance with company policies.
- Deliver excellent customer service and build strong relationships with guests.
- Maintain and update guest preference records to provide personalized service for future visits.
- Manage VIP guest relations and enhance the overall casino experience.
- Coordinate with the VIP team by sharing relevant information.
- Build and maintain relationships with Table Games players, including assisting with credit line applications.
- Provide courteous and professional assistance to all guests.
- Handle Mandarin-speaking guests' game-related inquiries.
RECRUITMENT PROCESS:
- Paper Screening
- Initial Interview
- 2nd Interview
- Final Interview
- Job Offer
Vacancy posted 23 days ago
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