Chat/Non-Voice Account CSR - Fixed Weekends off
Full-time
BPO Telesys Solutions Hub
Key Responsibilities
- Respond to customer inquiries through live chat and other non-voice communication channels.
- Assist customers with account-related concerns, orders, product information, and service requests.
- Provide accurate, professional, and timely written responses.
- Resolve customer concerns while maintaining a high level of customer satisfaction.
- Document customer interactions accurately using company systems.
- Escalate complex concerns to the appropriate department when necessary.
- Handle multiple customer conversations simultaneously while maintaining service quality.
- Meet quality assurance, productivity, and customer satisfaction targets.
Vacancy posted 27 days ago
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- A Customer Service Representative (CSR) in a call center serves as the primary link between a company and its customers. SEND YOUR RESUME DIRECTLY!! Helping customers and finding the solutions of the client.
- They are also Provide exceptional customer support by handling inquiries, complaints, and service requests. Accurately documented customer interactions and followed up on unresolved concerns. Contributed to team goals by meeting performance and quality standards.
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