Dental Insurance & Front Desk Remote Assistant (Video Calls Required)

Dental Insurance & Front Desk Remote Assistant (Video Calls Required)

Company: Just Job Lease

You'll ensure seamless patient experiences and vital insurance support for a U.S. dental office.

Responsibilities

We are looking for a detail-oriented Virtual Assistant to support a dentist’s office with insurance verification, patient communication, appointment scheduling, and virtual front desk support. This is a low patient volume office with steady workflow.

Responsibilities:
- Call insurance companies to verify coverage and follow up on pending claims.
- Enter processed claims and insurance details into Dentrix software accurately.
- Make and answer phone calls for patient scheduling and general inquiries.
- Schedule, reschedule, and confirm patient appointments.
- Send appointment reminders as needed.
- Assist with patient communication via phone and video.
- Support virtual patient check-in and check-out 4 out of 5 days per week.
- Maintain patient and insurance records confidentially and accurately.

Requirements:
- Excellent English communication skills (spoken and written)
- Professional and friendly phone and video presence
- Comfortable being on camera 4 days per week
- Experience working in a dental office environment
- Strong knowledge of dental insurance processes and terminology
- Proficiency with Dentrix or similar dental practice management software
- Strong attention to detail and organizational skills
- Reliable internet connection and quiet workspace
- Webcam with clear video quality and professional background
- Professional appearance during work hours

Compensation:
$7 – $9 per hour depending on experience with dental insurance verification, Dentrix, and patient communication.

Skills

• Appointment scheduling
• Customer service
• Dentrix
• Insurance
• Patient scheduling

Languages

• English (fully-fluent)