Account Manager - Food and Nutrition

Job Summary

Manage and grow a portfolio of customers within the assigned Food & Nutrition (F&N) segment by promoting and selling specialty ingredients, food additives, functional ingredients, and raw materials. The role focuses on developing long-term customer relationships, identifying new business opportunities, providing technical and commercial solutions, and achieving sales and profitability targets.

Responsibilities:

• Sales and Business Development

· Develop and execute territory and account plans to achieve sales revenue, gross profit, and business growth objectives.

· Identify and pursue new business opportunities within assigned Food and Nutrition market segments to expand the customer base and increase sales.

· Promote the company's portfolio of food ingredients, specialty chemicals, additives, and functional ingredients to meet customer application requirements and generate revenue.

· Build and maintain a healthy sales pipeline through prospecting, networking, and customer referrals to sustain business growth.

· Prepare quotations, negotiate commercial terms, and close sales opportunities to maximize revenue and profitability.

· Achieve assigned sales targets, gross margin objectives, and key performance indicators to support organizational goals.

• Account Management

· Build and maintain strong relationships with purchasing, R&D, quality assurance, production, and senior management teams to strengthen customer partnerships and drive business growth.

· Understand customers' manufacturing processes, product development goals, and ingredient requirements to recommend appropriate solutions.

· Identify opportunities to introduce new ingredients and improve product formulations to enhance product performance and customer value.

· Conduct regular business reviews with strategic accounts to evaluate performance and identify growth opportunities.

· Resolve commercial and service-related concerns to ensure high customer satisfaction and retention.

• Product and Technical Support

· Develop comprehensive knowledge of the company's food ingredient portfolio and applications to provide effective product recommendations.

· Collaborate with the Food and Nutrition technical team to deliver ingredient solutions that meet customer requirements.

· Coordinate product sampling, application testing, trials, and evaluations to support customer product development.

· Support new product development initiatives by introducing innovative ingredient technologies and solutions.

· Monitor food industry trends, consumer preferences, and ingredient innovations to identify new business opportunities.

• Supplier Relationship Management

· Collaborate with principal managers to support sales initiatives, marketing activities, and business development programs.

· Participate in supplier meetings, technical training, and product launches to strengthen product knowledge and supplier partnerships.

· Share market intelligence, customer feedback, and competitive insights to support supplier business strategies.

· Support supplier growth objectives through market penetration and account development to expand business opportunities.

• Market Intelligence

· Monitor competitor activities, pricing strategies, and market trends to identify competitive opportunities and business risks.

· Prepare market reports and sales forecasts to support strategic planning and decision-making.

· Recommend strategies to expand the company's product portfolio and customer base to drive sustainable business growth.

• Commercial and Administrative Responsibilities

· Prepare accurate sales forecasts and demand projections to support inventory planning and supply chain efficiency.

· Monitor customer purchasing patterns and inventory requirements to ensure product availability and optimize sales opportunities.

· Coordinate with Supply Chain and Customer Service teams to ensure timely product availability and on-time deliveries.

· Manage customer pricing, contracts, and account documentation to ensure commercial accuracy and compliance.

· Monitor customer receivables and support credit management activities to ensure timely collections and healthy cash flow.

· Maintain accurate customer records, sales activities, and opportunity data in the CRM system to support effective sales management and reporting.

· Document and submit detailed customer visit reports in Salesforce in a timely manner, outlining key discussions, customer requirements, market and competitor insights, sales opportunities, agreed action items, and follow-up plans to support effective account management and business development.

· Prepare and submit a weekly itinerary/work plan outlining scheduled customer visits, target accounts, sales objectives, and planned activities to ensure effective customer coverage and achievement of sales targets.

• Compliance and Quality

· Ensure compliance with company policies, quality standards, and regulatory requirements to maintain operational excellence and customer confidence.

· Support customer audits, documentation requests, and product traceability activities to meet quality and regulatory requirements.

• Others

· Other duties as assigned by the immediate manager.

Qualifications

· Bachelor’s degree in Food Science, Nutrition, Chemistry, Food Technology, Business Administration, Marketing, or a related field.

· Minimum 3–5 years of experience in account management, sales, business development, or technical sales within the food ingredients, nutrition, or related industries.

· Proven experience in food ingredient distribution, specialty ingredients, or solution selling within the food and nutrition market.

· Strong understanding of food ingredients, including functional ingredients, food additives, emulsifiers, stabilizers, sweeteners, flavors, nutritional ingredients, and related applications.

· Experience managing customer accounts, developing customer relationships, and driving sales growth initiatives.

· Demonstrated ability to understand customer requirements, provide product recommendations, and support application development.

· Experience in preparing sales forecasts, account plans, and business development strategies to achieve sales and profitability targets.

· Strong communication, presentation, negotiation, organizational, and analytical skills.

· Customer-focused with the ability to build strong relationships with customers, suppliers, and internal stakeholders.

· Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional teams.

· Strong business acumen with a proactive and results-oriented mindset.