Customer Service Manager
Full-time
NeksJob Philippines
We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.
Responsibilities:
Handle customer calls via phone, email, or chat
Provide accurate information about products/services to international clients
Resolve customer concerns efficiently and professionally
Document interactions accurately in the system
Requirements:
High school graduate or above
Excellent English communication skills
Positive attitude and customer-focused mindset
Basic computer skills and ability to learn new systems
Benefits:
Competitive salary with international account premium
Health benefits
Career growth opportunities
Comprehensive training and support
Vacancy posted 21 days ago
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