Customer Service Representative
Full-time
Metacom Careers
Description - Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
- Handle customer complaints with empathy and professionalism, ensuring a positive experience.
- Accurately process orders, forms, and applications as required.
- Maintain customer records through data entry and follow-up communications.
- Collaborate with other departments to enhance service quality and troubleshoot problems.
Requirements
- Job Title: Customer Service Representative
- Job Function: Customer Service
- Responsibilities and Duties: Ability to manage multiple tasks while providing attentive customer service.
- Working Conditions: Fast-paced environment with frequent interaction with customers via phone, email, and chat.
- Qualities and Traits: Strong communication skills, patience, and a problem-solving mindset.
- Technical Skills: Familiarity with customer service software and tools.
- Interpersonal Skills: Ability to work well within a team and build rapport with customers.
Vacancy posted 3 days ago
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