Customer Service Associate (Fixed Term - 2 months)
Temporary
ZALORA SOUTH EAST ASIA PTE LTD
As a Customer Service Associate in our team, you will deliver proactive, end-to-end customer support and engagement. This role goes beyond transactional service, focusing on optimizing the entire customer journey — from browsing to post-purchase care — with empathy, innovation, and data-driven insights. You’ll also play a key role in helping implement CX strategies that drive loyalty and elevate our brand experience.
You are expected to be the liaison person, provide exceptional service and resolve any emerging problems that you or our customers may face. Think fast and always keep on top of things in a dynamic, fast-paced environment that makes sure our customers enjoy the best shopping experience.
Job Responsibilities:
- Coordinate and report directly to an Operations Supervisor.
- Professionally handle high volumes of incoming inquiries from customers (chats, messaging and emails).
- Deliver exemplary customer experience by providing the next course of action in resolving the customer's reason for contact.
- Deliver high-quality, empathetic, and efficient customer support across all channels (email, messaging, etc).
- Effectively de-escalate customer issues using empathy and conflict resolution skills.
- Utilize effective time management and prioritization skills in order to handle a high volume of messages and emails in a fast-paced environment.
- Leverage customer data, analytics, and feedback tools to anticipate needs and provide proactive solutions.
- Ability to identify and report any critical or reoccurring customer experience issues to Supervisor.
- Actively monitor and improve the customer journey by identifying trends, recurring pain points, and opportunities to enhance experiences.
- Ability to contribute to the development and refinement of CX processes, scripts, and service flows to continuously improve outcomes.
- Maintain a balance between company policy and customer benefit in decision making.
- Support initiatives aligned with broader CX goals, including customer journey mapping, CSAT/NPS improvement, and customer experience design projects.
- Demonstrate THE ICONIC and ZALORA culture through both behavior and attitude
- Performs other duties or responsibilities as assigned
Job Requirements:
- Minimum of at least six months to one-year work experience in a contact centre for customer service (English speaking account).
- Experience in email and messaging channels is a plus.
- Ability to establish rapport and can easily collaborate with others.
- Analytical with effective negotiation and problem-solving skills
- Strong conversational English communication skills
- Proactive problem-solving mindset with comfort using customer experience analytics platforms.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Familiarity with CX metrics such as CSAT, NPS, and CES, and how they influence business outcomes.
- Amenable to work in Muntinlupa-Cavite Expressway (MCX) area - once a month onsite
- Available to start ASAP.
- Only shortlisted candidates will be contacted.
Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the Customer Service Associate (Fixed Term - 2 months) in Muntinlupa vacancy
- ...The Customer Service Associate is responsible for providing product and service information and resolving product and service problems. This is... ...as assigned. REQUIREMENTS: Minimum of at least 3 to 6 months work experience in customer service Must be amenable to...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES: • Receives inbound... ...Axis One SKILL AND QUALIFICATIONS: • At least 12 months of BPO CSR experience in Insurance and any related fields (...- ...clients in planning and booking travel arrangements including flights, accommodations, and activities. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Maintain knowledge of various travel destinations and pricing to offer...
- ...is primarily responsible for providing customer service support according to the scope of work and... ...to college graduates with at least 6 months of BPO experience Also open to high... ...or college undergraduates with at least 2.5 years of BPO experience Good communication...
- ...resolve issues on the spot, and ensure every customer hangs up happy. Your day-to-day... ...Clearly explain our products and services to customers Resolve problems accurately... ...targets Qualifications At least 6 months call center experience Willing to work...
- ...SGS operates a network of over 2,600 offices and laboratories... ...Chemistry department to ensure service is being delivered on-time... ...and advice, to maintain high customer satisfaction. Specific Responsibilities... .... For working set up: 3 months onsite, transitioning to a...
775000 $ per day
...DESCRIPTION CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements... ...: General Voice accounts Open to College graduates, associate degree graduates OR 1 year college completed Accepting...- ...Responsibilities: Provide exceptional customer service by addressing customer inquiries and... ...HMO on day 1 of employment ~ HMO for 2 free dependents ~ Leave credits + Leave... ...~ Performance incentive bonus ~ Annual performance increase ~14th-month pay...
- ...Description Assist customers with inquiries and provide accurate information regarding products and services. Process orders, returns, and exchanges efficiently to ensure customer satisfaction. Resolve complaints and issues in a timely manner while maintaining...
- ...Description Assist customers in resolving inquiries and issues via phone, email, and chat. Maintain a high level of professionalism... ...satisfaction. Collaborate with team members to enhance service delivery and customer experience. Document and process customer...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and professional manner. Educate customers about products and services available to them. Maintain detailed...
- ...Description Provide exceptional customer service support via multiple channels including phone, email, and chat. Resolve customer inquiries, complaints, and issues in a timely and professional manner. Maintain accurate records of customer interactions and transactions...
- ...Description Provide excellent customer service by addressing customer inquiries and resolving issues promptly. Assist customers with product information, orders, and returns. Maintain accurate records of customer interactions and transactions. Collaborate...
- ...Description Interact with customers to provide assistance and answer inquiries regarding products and services. Resolve customer complaints and issues in a timely and efficient manner. Maintain a high level of professionalism and customer service during all interactions...
- ...Description Provide exceptional customer service through various channels including phone, email, and chat. Assist customers with inquiries, account issues, and product information to ensure satisfaction. Resolve customer complaints efficiently while maintaining...
- ...helpful, and excited to assist customers! In this role, you’ll answer... ...questions about our products and services, solve problems quickly, and... ...information about what we offer Fix customer issues quickly and... ...Qualifications At least 6 months call center experience...
- ...Customer Service Associate Responsibilities: Provide an amazing, personalized experience for each customer Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls Establish and maintain good...
- ...Description Assist customers with product inquiries and issues via phone, email, or chat. Provide accurate and timely information... ...satisfaction. Resolve customer complaints and provide excellent service. Document customer interactions and maintain records....
775000 $ per day
...conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during...- ...We're looking for customer-focused and motivated Call Center Agents to join our growing... ...provide information about products and services, resolve concerns efficiently, and ensure... ...standards Qualifications: At least 6 months of call center experience Willing to...
- ...The Customer Service Associate is responsible for providing product and service information and resolving product and service problems. This is... ...as assigned. REQUIREMENTS: Minimum of at least 3 to 6 months work experience in customer service Must be amenable to...
- ...Description Assist clients with travel arrangements including booking flights, hotels, and transportation. Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Process financial transactions related to travel bookings...
- ...helping people, and truly want to make customers feel valued. In this role, you'll answer... ...customers update their accounts or manage their services Keep clear, complete records after... ...Qualifications At least 6 months call center experience Willing to work...
- ...Description Assist customers with inquiries regarding products and services. Provide timely and accurate information to resolve customer issues. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer...
- ...Description Assist customers via phone, email, and chat with inquiries and issues. Provide accurate product and service information to customers. Resolve customer complaints in a timely and efficient manner. Maintain detailed records of customer interactions...
- ...Description Respond to customer inquiries and provide accurate information regarding products and services. Handle customer complaints and resolve issues in a timely manner. Maintain customer records by updating account information as necessary. Collaborate...
- ...Description Provide exceptional customer service through various communication channels. Resolve customer inquiries and issues in a timely manner. Assist with product information and troubleshooting. Document customer interactions and maintain detailed records...
- ...Customer service representatives support clients via phone, email, or chat by answering questions, solving problems, handling orders, and... ...account information accurately. Qualifications At least 6 months call center experience SH/SHS Grad Willing to work on...
- ...Join our team as a Customer Care Representative! You’ll support customers... ...Explain company policies, service offerings, and account options... ...concerns promptly, aiming to fix issues on the initial contact.... ...Qualifications At least 6 months call center experience SH/SHS...
- ...Provide exceptional customer service to clients seeking clinical... ...~13th & 14th Month Pay Qualifications... ...care, such as: Long-term care Home and community... ...undergraduates Profile 2 Experience: At... ...Education: ~2-year associate course or 4-year college...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Associate (Fixed Term - 2 months). Be the first to apply!
