Customer Service Representative
Full-time
Metacom Careers
Description - Act as the first point of contact for customers via phone, email, or chat.
- Provide accurate information and resolve customer inquiries effectively and efficiently.
- Maintain a high level of professionalism and customer service standards.
- Document customer interactions and feedback in the system.
- Collaborate with team members to enhance customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in customer service or a related field.
- Skills and Competencies: Proficient in English; strong customer service and interpersonal skills; ability to work in a call centre environment.
- Qualities and Traits: Strong people skills; team player with a positive attitude.
- Responsibilities and Duties: Ability to handle customer complaints and queries with patience and empathy.
Vacancy posted 5 days ago
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