Community Relations Associate

Synopsis of Role

The Community Relations Associate serves as the primary point of contact for clients and visitors within Enderun Co-Working Spaces. This role combines front desk operations, client relationship management, sales support, event coordination, and day-to-day facility oversight.

The position is responsible for creating a welcoming and professional environment while ensuring smooth operations and a high-quality member experience.

Essential Functions

Community Relations & Engagement

• Build and maintain relationships with individuals, tenants, and partner organizations that support the center’s goals
• Foster a strong sense of community within the co-working space through proactive engagement
• Identify and optimize opportunities for tenant collaboration and community growth
• Lead community marketing efforts to strengthen market presence and support sales initiatives

Front Desk & Client Experience

• Serve as the primary point of contact for all clients, guests, and walk-ins
• Provide a warm, professional, and service-oriented experience at all times
• Manage inquiries, bookings, and day-to-day front desk operations
• Respond to requests for information or direct inquiries to the appropriate contact person

Sales Support & Client Management

• Handle walk-in inquiries and present co-working packages and services effectively
• Conduct site tours and assist in converting leads into clients or members
• Maintain and update customer profiles and client records
• Build strong client relationships to support retention and satisfaction

Events & Community Activation

• Conceptualize, plan, and implement events, workshops, and community initiatives
• Coordinate event logistics, vendors, and on-site execution
• Ensure events contribute to community engagement and business objectives

Operations & Facilities Management

• Oversee day-to-day operations of the center to ensure smooth and efficient functioning
• Manage center logistics including room readiness, scheduling, and space utilization
• Coordinate with housekeeping and maintenance teams to maintain cleanliness and order
• Monitor and address operational issues in a timely and professional manner

Problem Resolution & Service Excellence

• Address client concerns, feedback, and operational issues promptly
• Ensure issues are resolved effectively while maintaining a high level of professionalism
• Escalate concerns when necessary and follow through to resolution

Administrative & Reporting

• Prepare operational and performance reports for management
• Maintain accurate records of client activity, occupancy, and engagement
• Support internal coordination and reporting requirements

Preferred Education and Experience

• Bachelor’s Degree from a reputable university in Hotel and Restaurant Management, Business Management or Business Administration.
• Must have at least 1year of work experience, handling customer service function will be an advantage
• Fresh Graduates are welcome to apply