Japanese-English Bilingual BPO Manager
Full-time
Upsell Technologies Philippines, Inc.
We are looking for a Japanese-English Bilingual Manager with strong BPO experience and proven leadership skills. The role involves overseeing bilingual operations, managing client relationships, and leading a team to ensure efficient service delivery. Fluency in Japanese and English is preferred to coordinate with clients effectively.
Exception: Non-Japanese speakers with solid BPO management experience and a strong track record in client acquisition and retention are welcome to apply.
Key Responsibilities:
- Lead and oversee all communications between Japanese clients and internal teams within a BPO environment .
- Ensure seamless coordination and understanding across teams through accurate, professional-level Japanese-English translation and interpretation .
- Serve as the primary point of contact for Japanese clients, proactively addressing their concerns and maintaining high service standards.
- Supervise, mentor, and guide bilingual staff , particularly those handling client-facing roles, to uphold performance and service quality.
- Collaborate with operations managers and department heads to align internal processes with Japanese client expectations.
- Support the training and development of new and current bilingual staff, ensuring cultural and professional standards are met.
- Monitor team productivity, provide feedback, and help implement best practices within a fast-paced BPO setting.
- Promote culturally appropriate communication , both internally and externally, to ensure smooth client relationships.
- Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
- Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
- Minimum 2–3 years of experience in a BPO setting is strongly preferred, particularly in client-facing, supervisory, or leadership roles .
- Proven ability to lead teams , resolve conflicts, and drive results in a service-oriented environment.
- Excellent communication and interpersonal skills, with a client-focused mindset.
- Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
- Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.
Vacancy posted 17 days ago
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