No XP TSR Hiring
Full-time
Crescendo Staffing and Business Consulting Inc.
Hybrid Setup:
Monday & Friday - WFH
Tuesday - Thursday - Onsite
Technical Support Representative JD:
. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
. Research, diagnose, document, and resolve technical issues related to software and hardware problems.
. Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
. Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
. Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
. Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
. Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
. Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
. Respond to customer inquiries and provide technical support via phone, email, or chat in a timely and professional manner.
Vacancy posted 5 days ago
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