ECOM Sales Associate (Interim)
Oh So Healthy Corporation
Job description:
Role Overview
The ECOM Sales Associate (Interim) supports the daily operations of OSH’s e-commerce platforms by ensuring accurate order processing, efficient fulfillment coordination, and strong platform performance. The role is responsible for maintaining backend operations, supporting online campaigns, and delivering excellent customer service across all digital channels.
KEY RESPONSIBILITIES:
Order Management and Processing - extract, consolidate, and validate orders from all e-commerce platforms. Ensure completeness and accuracy of order data for processing and fulfillment.
Sales Order Creation - convert online orders into official Sales Orders to support accounting, inventory tracking, and fulfillment workflows.
Platform Content and Maintenance - upload and update product listings, digital assets, and promotional materials based on ECOM Marketing direction. Ensure accuracy, completeness, and timeliness of content across platforms.
Customer Servicing and Engagement - manage customer interactions across platforms, including responding to inquiries, addressing concerns, and providing product information. Ensure timely responses aligned with platform SLAs and maintain positive customer experience and ratings.
Platform Performance Management - maintain strong store performance across key metrics, including: Order Fulfillment Rate On-Time Shipping Rate Cancellation Rate Return/Refund Rate Customer Ratings & Reviews Chat Response Rate & Response Time Store Health / Penalty Score
Fulfillment Coordination - coordinate with Supply Chain and Sales Admin to ensure smooth order processing, picking, packing, and delivery. Align on priorities and timelines to meet platform requirements.
OTIF Execution (On-Time In-Full) - ensure accurate and timely fulfillment of all orders in compliance with platform SLAs and internal targets.
Stock Monitoring and Availability - track stock levels across platforms and coordinate replenishment to minimize out-of-stock (OOS) situations. Ensure listings reflect accurate availability.
E-commerce Campaign Support - assist in executing online promotions, bundles, and campaigns in coordination with Brand Marketing. Ensure correct implementation across platforms.
Reporting and Basic Analysis - prepare regular reports on sales, orders, and operational performance. Highlight issues and support continuous improvement.
Process Compliance and Improvement - follow established workflows and recommend improvements to enhance efficiency, accuracy, and turnaround time.
QUALIFICATIONS:
Education
Bachelor’s degree in Business, Marketing, E-commerce, or related field
Experience
1–3 years in e-commerce operations, sales admin, or related roles
Industry Exposure
FMCG, retail, or e-commerce preferred
Technical Skills
Excel/Google Sheets, order processing systems, platform backend tools
Additional Advantage
Familiarity with Shopee, Lazada, Shopify, TikTok Shop, Amazon Seller Central, and other e-commerce systems
Job Type: Full-time
Work Location: In person
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