MIS Manager
Full-time
Biyaheko.com Corporation
Management Reporting and Analytics
- Prepare daily, weekly, and monthly MIS reports covering bookings, sales, cancellations, refunds, collections, margins, supplier performance, and channel performance.
- Develop dashboards and KPI reports for management using data from booking systems, finance systems, CRM, and online platforms.
- Analyze trends and provide insights to support business planning and decision-making.
- Standardize report formats and ensure timely distribution to stakeholders.
Data Management and Accuracy
- Maintain data accuracy, consistency, and integrity across systems and reports.
- Reconcile data from booking engines, OTA platforms, payment gateways, banks, CRM, and accounting systems.
- Monitor master data such as customer records, product data, supplier codes, and transaction mapping.
- Identify data issues and implement corrective actions.
Systems Support and Process Improvement
- Support operational systems used by reservations, sales, finance, marketing, and customer service teams.
- Coordinate with IT teams, software vendors, and service providers for system issues, updates, and enhancements.
- Improve manual processes through automation, templates, and better report workflows.
- Document SOPs, reporting logic, and system processes.
Business Intelligence and Performance Monitoring
- Track and report key metrics such as revenue, conversion rates, booking volumes, channel performance, refund levels, and customer trends.
- Build tools and dashboards that improve visibility of business performance.
- Support management in forecasting, planning, and performance reviews using reliable data.
- Assist department heads in defining and monitoring KPIs.
Access, Controls, and Compliance
- Manage user access, data permissions, and reporting controls where applicable.
- Ensure backups, file controls, and reporting archives are maintained properly.
- Support audit requirements related to system reports, transaction history, and data records.
- Promote data governance and confidentiality across the organization.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
- Atleast 5–8 years of experience in MIS, reporting, data analysis, or systems support, with 2–3 years in a managerial or supervisory role preferred
- Experience in travel, OTA, e-commerce, hospitality, or high-volume transaction environments is a strong advantage
- Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms such as Power BI, Tableau, or similar.
- Experience working with databases, ERP/accounting systems, CRM platforms, or booking systems is an advantage.
- Knowledge of GDS, booking engines, payment gateways, and travel-related systems is a plus
- Strong analytical, problem-solving, and process improvement skills.
- High attention to detail and ability to manage multiple reporting deadlines.
Vacancy posted 20 days ago
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