MIS Engineer
Full-time
Latte Search
As an IT MIS Engineer, you will play a crucial role in ensuring the stability, reliability, and efficiency of the organization's IT systems. This position involves actively participating in system maintenance, troubleshooting, and implementing improvements to enhance overall system performance. Your expertise will be integral to the seamless operation of critical IT services within the company.
Responsibilities
System Maintenance:
- Conduct routine system checks, updates, and patches to ensure the health and functionality of IT systems.
- Collaborate with the IT team to perform preventive maintenance tasks on servers, networks, and associated components.
- Incident Response and Troubleshooting:
- Respond promptly to system incidents, identify root causes, and implement effective solutions to minimize downtime.
- Collaborate with other IT professionals to troubleshoot and resolve issues related to system performance and functionality.
Monitoring and Optimization:
- Implement and maintain robust system monitoring tools to proactively identify potential issues.
- Analyze system performance metrics and optimize configurations to enhance overall efficiency.
Service Improvement:
- Identify opportunities for service improvement and collaborate with relevant teams to implement enhancements.
- Participate in planning and executing technology upgrades to meet evolving business needs.
Problem Solving:
- Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.
Documentation:
- Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
Qualification
- Provide Tier 1 and Tier 2 support to end users.
- Strong knowledge of PC troubleshooting.
- Strong knowledge of network troubleshooting.
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall management.
- Strong knowledge of configuring and maintaining LAN/WAN networks.
- Strong knowledge of Cisco, Ubiquiti, or Fortinet equipment and software.
- Strong knowledge of Windows Server and Linux, including installation & configuration.
- Strong knowledge of Active Directory and Group Policy configuration.
- Strong knowledge of virtualization platforms such as VMware and Hyper-V.
- Strong knowledge of antivirus/malware tools, firewalls, and secure network practices.
- Strong Knowledge of data protection policies, access rights, and backup procedures.
- Knowledge of Cloud server administration knowledge is a plus.
- Knowledge of Google Workspace environments is a plus.
- Experience in Setting up, configuring, and maintaining CCTV and NVR systems is a plus.
- Excellent communication and collaboration skills.
- Fluency in English.
- Fluency in Chinese communication is highly preferred.
We look forward to receiving your application!
Vacancy posted 20 hours ago
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