Customer Service Representative (CSR)
25500 - 37000 PhpFull-time
Gratitude Inc
Job Title: Customer Service Representative (CSR) – Multiple Sites
Locations: Alabang | Bridgetowne | Cubao | Vertis North | Diliman | Eton | Makati | San Lazaro | Taguig, Metro Manila, Philippines
Work Setup: 100% Onsite
Employment Type: Full-Time
Job Summary
We are hiring qualified and customer-focused individuals for multiple Customer Service Representative positions across Metro Manila. Candidates will handle customer inquiries, resolve concerns, provide accurate information, and deliver excellent customer experiences across voice, non-voice, sales, technical, and blended accounts.
Roles & Responsibilities
- Handle customer inquiries through calls, chat, or other communication channels.
- Provide accurate information and effective solutions to customer concerns.
- Resolve complaints professionally while maintaining customer satisfaction.
- Document customer interactions and update account information.
- Follow company policies, procedures, and quality standards.
- Escalate complex issues to the appropriate departments when necessary.
Location-wise Qualifications & Salary Packages
1. Alabang
- High School / Senior High School Graduate.
- Minimum 6 months of GDS experience (mandatory).
- GDS experience must be clearly indicated in the CV.
- Willing to work night shifts and shifting schedules.
- Salary: Up to ₱37,000 (Basic + Allowances).
2. Bridgetowne
- High School / Senior High School Graduate.
- Minimum 6 months of BPO experience.
- Salary: Up to ₱33,000.
3. Cubao
- High School Graduate.
- Minimum 6 months of BPO experience.
- At least 6 months of Sales and/or Technical experience.
4. Vertis North
- High School / Senior High School Graduate.
- EXPRO 2–5.
- Minimum 6 months of BPO experience.
- Salary: Up to ₱25,500.
5. Diliman
- High School / Senior High School Graduate.
- Minimum 3 months of BPO experience.
- EXPRO 1.
6. Eton
- High School / Senior High School Graduate.
- EXPRO 3–5.
- Minimum 1 year of BPO experience.
- Salary: Up to ₱29,000.
7. Makati
- Open to High School, Senior High School, and College Graduates.
- Minimum 6 months of BPO experience.
- Salary: Up to ₱28,000.
8. San Lazaro
- Open to High School, Senior High School, and College Graduates.
- Minimum 6 months of BPO experience.
- Salary: ₱22,000–₱25,500.
9. Taguig
- Minimum High School Graduate.
- At least 1 year of BPO experience.
- Non-Voice Account: Salary up to ₱23,500.
- Blended Chat Account: Salary up to ₱27,000.
General Requirements
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Willing to work 100% onsite.
- Flexible to work on shifting schedules, including night shifts.
- Must meet the specific educational and experience requirements of the preferred location.
- Willing to undergo the recruitment process and assessments.
Application Process
Candidates can choose between two recruitment options:
- Walk-in Process: Visit the recruitment site for an onsite application and assessment.
- Virtual Process: Complete the initial application and recruitment steps online.
Apply Now!
Interested candidates are requested to complete the application questionnaire using the link below:
Questionnaire / Application Link:
Please ensure that your preferred location, educational background, BPO experience, and relevant account experience are correctly mentioned.
Start your next career opportunity with us. Apply today!
Vacancy posted 9 days ago
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