Spanish Customer Service Representative (Spanish CSR)
Gratitude Inc
Work Arrangement: Onsite
Work Location: Giga / Taguig,
Job Responsibilities
As a Spanish Customer Service Representative, you will support customers through Spanish and English communication while providing excellent customer service.
The role may include:
Handling customer concerns and inquiries professionally
Communicating with customers in Spanish and English
Providing accurate information and resolving customer concerns
Following account procedures and service standards
Maintaining a high level of customer satisfaction
Documenting customer interactions accurately
Working collaboratively with the operations and support teams
Candidate Qualifications
Candidates must meet the following requirements:
Minimum 2 years in college — candidates with back subjects may be considered
At least 6 months BPO / TSR experience
Spanish-speaking ability is mandatory
Open to non-native Spanish speakers
Good communication skills in both Spanish and English
Comfortable communicating with customers in a BPO environment
Willing to work onsite in Giga / Taguig
Willing to work on a night-shift schedule
Language Requirement
Spanish: Good conversational and professional communication skills
English: Good communication skills
Non-native Spanish speakers are welcome to apply, provided they can successfully meet language assessment requirements.
Work Setup
Location: Giga / Taguig
Setup: 100% Onsite
Schedule: Night Shift / Shifting schedule as required by operations
Ideal Candidate
We are looking for candidates who:
Can confidently communicate in Spanish
Have prior BPO/customer support/technical support exposure
Are comfortable working with international customers
95000 - 100000 Php
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