Customer Service Representative (CSR)
18000 - 28000 PhpGratitude Inc
Location: Taguig & Pampanga, Philippines
Work Setup: Onsite
Experience: 1–4 Years
Salary: ₱18,000 – ₱28,000 per month
Employment Type: Full-Time
Job Description:
We are hiring Customer Service Representatives (CSRs) for our Taguig and Pampanga locations. The ideal candidates should have 1–4 years of customer service experience, preferably in the Utilities, Telecommunications, Insurance, Banking, or Financial Services industries.
Key Responsibilities:
Handle customer inquiries through designated communication channels.
Provide accurate information and resolve customer concerns efficiently.
Assist customers with account-related queries, service requests, and complaints.
Maintain professional communication and ensure a positive customer experience.
Follow company procedures, quality standards, and service-level requirements.
Maintain accurate customer records and documentation.
Key Requirements:
1–4 years of relevant customer service experience.
Preferred experience in Utilities, Telecom, Insurance, Banking, or Financial Services.
Must have completed at least 2 years of college or hold an Associate Degree.
Must be willing to work onsite in Taguig or Pampanga.
Must be flexible to work in the assigned shift.
Filipino citizens only.
Mandatory documents must be readily available:
Transcript of Records (TOR)
Diploma
Certificate(s) of Employment (COE)
Recruitment Process:
Initial Validation
Virtual Interview
Submission of Required Documents
Job Offer (JO)
Important Notes:
STRICTLY NO WALK-INS.
NO MANUAL UPLOADS.
Applicants must have all mandatory documents available.
Only Filipino citizens are eligible to apply.
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