Microsoft 365 - L3 Engineer ₱90,000
Full-time
TAHCHE Outsourcing Services Inc.
DUTIES AND RESPONSIBILITIES:
● Monitor escalated service tickets, ensuring timely escalation and resolution
● Managing diverse computing environments across a variety of business clients
● Analyze and document unfamiliar client/server network setups, identifying the fastest path to
resolution
● Perform rapid analysis of workstation/server incidents to determine root causes
● Provide consulting to clients on certain applications, best practices, and general computing
processes
● Troubleshoot and resolve high-level workstation, server, and network issues following
standard operating procedures
● Utilize software tools and vendor-specific utilities to expedite incident resolution
● Resolution of incidents related to, but not limited to the following:
○ Mail Application/Office 365 issues
○ Azure
○ Active Directory
○ Client/Server Connectivity issues (per SOP)
○ Time Sensitive and VIP Workstation incidents
○ File Restores
○ Remote Access incidents (Citrix and Terminal Services)
○ Networked Printer Issues
QUALIFICATIONS:
● At least 5 years of relevant experience as a Systems Engineer
● Strong background in desktop and server support
● Proven experience in troubleshooting network configurations and hardware issues
● Expertise in Microsoft Server and Workstation technologies
● Ability to follow documented processes while escalating unclarified variables to management
● Excellent customer service skills with a problem-solving mindset
● Strong prioritization and task coordination skills
Vacancy posted 24 days ago
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