Healthcare Customer Care Specialist
Full-time
Metacom Careers
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Start your BPO career with us!
Are you passionate about helping people? Join our Healthcare Account and become part of a team that provides meaningful support to members and customers every day!
YOUR ROLE:
As a Healthcare CSR, you will:
- Handle inbound customer calls and inquiries
- Assist members with healthcare benefits, eligibility, and coverage
- Provide support for claims, billing, and healthcare services
- Help customers locate information about providers and services
- Resolve concerns professionally and efficiently
- Document customer interactions accurately
- Protect confidential customer and healthcare information
- Deliver excellent customer service with empathy and professionalism
QUALIFICATIONS:
- College Graduate with or without experience
- Completed 2 years in college with 6 months Customer service-related experience
- High School Graduate (Old Curriculum) / SHS Graduate with 6 months BPO experience
- Excellent English communication skills
- Customer service-oriented and willing to help others
- Computer literate and comfortable using multiple systems
- Willing to work onsite
- Willing to work on a shifting schedule, including weekends/holidays when required
What We Offer:
- Competitive salary package
- Paid training
- HMO and healthcare benefits
- Government-mandated benefits
- 13th and 14th Month Pay
- 20% Night Differential Pay
- Life and Accident Insurance
- Career growth opportunities
- Incentives and employee rewards
Don’t miss the opportunity to start or grow your BPO career in the healthcare industry!
Apply now and take the next step toward a rewarding career!
Vacancy posted a month ago
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