Mass Hiring- Start Asap!! Customer Care Representatives
Full-time
Sagility Philippines B.V. Branch Office
Daily Responsibilities Overview - Handle incoming employee inquiries via phone with professionalism and care.
- Evaluate employee concerns and determine the most suitable response or solution.
- Ask thoughtful questions to gather necessary details and guide the conversation effectively.
- Record interactions and categorize them appropriately for tracking and reporting.
- Communicate with empathy, patience, and respect to ensure a positive experience.
- Educate customers on how to independently access relevant information in the future.
- Deliver clear, accurate, and thorough information to minimize repeat inquiries and improve satisfaction.
- Adhere to company policies to safeguard sensitive employee data.
- Calm and support distressed callers by showing understanding and sound judgment.
- Apply analytical thinking and problem-solving skills to resolve issues efficiently.
- Suggest enhancements to processes that improve consistency, knowledge sharing, and operational efficiency.
- Participate in special tasks and projects as needed.
Qualification
- College Graduate with/without experience
- 2 years completed in college with 6 months of customer work.
What is it for you?
20% Night differential
HMO on day 1
14th month pay
Performance Incentives
Many more!
Vacancy posted 21 days ago
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