Finance Operations Specialist (Commission Collections), Chase Travel

Job Description

Shape the future of finance operations by joining our dedicated team. Unlock your potential as you help maintain financial accuracy and support business growth. Be at the heart of our collections process, collaborating with talented colleagues and making a meaningful impact. Bring your expertise to a role where your skills drive results and career advancement.

 

Job Summary

As a Finance Operations Specialist, Commission Collections in the Finance Operations team, you will manage all aspects of collections for outstanding supplier invoices. You will play a key role in maintaining accurate supplier balances and ensuring data integrity. In this role, you will communicate directly with suppliers, collaborate with team members, and contribute to process improvements. You will have the opportunity to make a difference and grow your career in a supportive environment.

 

Job Responsibilities

• Research outstanding supplier invoices to determine payment status using back-office systems and clearing house websites
• Verify invoice cancellations and status through GDS systems
• Communicate directly with suppliers regarding outstanding invoices
• Oversee dedicated VIP advisors’ outstanding invoices to ensure accounts remain in good standing
• Run outstanding commission reports as requested by VIP advisors
• Provide Service Desk support for agents requesting collection assistance
• Perform additional duties and projects as assigned to support business needs

 

Required Qualifications, Capabilities, and Skills

• Minimum of 1 year of experience in commission collections
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Strong Excel skills, including pivot tables, data manipulation, and data mining
• Exceptional communication and mathematical skills
• High degree of organization, accuracy, and attention to detail
• Ability to work under pressure and meet deadlines
• Demonstrated problem-solving and critical thinking abilities
• Ability to work on a night shift schedule

 

Preferred Qualifications, Capabilities, and Skills

• Minimum of 2 years of experience within the travel industry
• Experience with GDS systems
• Experience with TRAMS or Travcom back-office systems
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.