Client Retention Management Front End
Full-time
Dempsey Resource Management Inc.
- Handle and coordinate client calls on routine concerns, ensuring smooth transitions, resolution, and escalation when needed.
- Manage client emails via the centralized repository, ensuring timely, accurate responses and proper documentation.
- Identify and follow up on AMLA requirements, track document status, and ensure client compliance through regular communication.
- Prepare, revise, and track MOAs, manage signing and notarization, and submit copies to clients and Audit Team.
- 25–32 years old
- With a pleasing personality; height is a plus
- Bachelor’s degree in Business, Marketing, Communications, or a related field
- Experience in client retention, customer service, or administrative roles
- Strong organizational skills and attention to detail
- Excellent communication and problem-solving abilities
- Proficient in CRM systems and Microsoft Office Suite
Vacancy posted more than 2 months ago
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