Relationship Manager
Swak BPO Corp
Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Relationship Manager to join our dynamic team.
Job Responsibilities:
- Develop and maintain strong relationships with partners, acting as the primary point of contact.
- Understand partners' needs and objectives, providing tailored solutions and services.
- Monitor and analyze partners' performance metrics, preparing regular reports and presentations.
- Collaborate with internal teams to ensure timely and successful delivery of services.
- Identify opportunities for account growth and proactively suggest improvements.
- Manage partner expectations and address any issues or concerns promptly.
- Lead partner meetings and presentations, effectively communicating insights and recommendations.
- Stay informed on industry trends and best practices to drive operational success.
- Manage 15 - 20 partner accounts simultaneously.
- Document and reengineer processes across various systems and platforms for efficiencies.
Job Requirements:
- Strong English communication skills (written and verbal)
- Confidence speaking in front of groups
- Ability to work collaboratively within a team and across departments.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Critical decision-making and problem-solving skills
- Comfort in high-pressure situations
- Insurance knowledge with a willingness to learn more
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Familiarity with American business standards (efficiency, direct communication, and individual responsibility)
- Results-driven with a focus on achieving and exceeding partners satisfaction and retention goals.
- Excellent time management and organizational skills
Why work with Swak BPO Corp.?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Vacancy posted 1 day ago
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