Customer Service Agent
Full-time
TEMU
About the role
TEMU is looking for a Customer Service Agent to support customers with their orders, returns, and general concerns. If you're customer-focused, detail-oriented, and comfortable working in a fast-paced environment, this is an opportunity to build your customer service experience in a global e-commerce company.
Key responsibilities
- Handle basic customer service inquiries related to orders, returns, and general concerns
- Assist with general support tasks as needed
- Manage assigned customer cases until resolution
- Address customer concerns using a customer-first approach and escalate complex issues when necessary
About you
- High school diploma or equivalent required; college education or degree is preferred
- Experience in Customer Service is an advantage
- Strong written English communication skills, strong data entry skills
- Detail-oriented and organized. Ability to follow processes and meet deadline
- Ability to work in a fast-paced environment
- Willingness to work rotating shifts and holidays
About us
TEMU is a global e-commerce company.
Vacancy posted 11 hours ago
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