Call Center Representative

Healthcare Voice Account Representative (Open to for Newbie)

Location: G/F, TP Recruitment Hub, Luxur Place, Magsaysay Ave, Bacolod City

Are you looking for a career that makes a difference? Do you have excellent communication skills and a passion for helping others? We are looking for talented and compassionate individuals to join our Healthcare Voice Account team!

We are a leading provider of healthcare support services, and our team plays a crucial role in assisting patients, doctors, and healthcare providers. We value empathy, a positive attitude, and a commitment to quality service.

Job Summary:

The Healthcare Voice Account Representative is responsible for handling a high volume of inbound and outbound calls. You will be the first point of contact for patients and healthcare professionals, providing information, scheduling appointments, verifying insurance, and resolving inquiries in a professional and empathetic manner. This is a great opportunity to start or grow your career in the healthcare and BPO industries.

Key Responsibilities:

• Handle Inbound and Outbound Calls: Answer calls from patients, doctors' offices, and insurance companies with a focus on providing exceptional customer service.
• Patient Assistance: Assist callers with scheduling, rescheduling, and canceling appointments, and provide accurate information regarding their healthcare services.
• Information Verification: Verify patient information, including personal details and insurance coverage, ensuring all data is accurately and securely recorded.
• Inquiry Resolution: Address and resolve patient concerns, questions, and complaints efficiently and professionally. Escalate complex issues to the appropriate department when necessary.
• Data Entry: Maintain detailed and accurate records of all interactions in the company's database, adhering to strict confidentiality and privacy protocols (e.g., HIPAA).
• Collaboration: Work closely with team members and other departments to ensure a seamless and positive experience for all callers.
• Adherence to Policies: Follow all company policies and procedures, including those related to patient privacy and data security.

Qualifications:

• Education: High school graduate or equivalent. A college degree is a plus, but not required.
• Experience: Open to applicants with or without prior BPO experience. We provide comprehensive training to help you succeed.
• Communication Skills: Excellent verbal and written communication skills in English. A clear and professional speaking voice is essential.
• Customer Service Orientation: A strong passion for helping others and a friendly, empathetic, and patient demeanor.
• Computer Skills: Basic proficiency in using a computer and navigating various software applications.
• Availability: Willingness to work in a shifting schedule, including nights, weekends, and holidays.
• Resilience: Ability to handle difficult or stressful situations with a positive and calm attitude.

What We Offer:

• Competitive Salary & Benefits: A competitive compensation package, including health insurance and other benefits.
• Comprehensive Training: Paid training and continuous coaching to equip you with the knowledge and skills needed for success.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Positive Work Environment: A supportive and collaborative team culture.
• Convenient Location: Our office is easily accessible in the heart of Bacolod City.