Customer Support
Full-time
J-K Network Services
COMPANY PROFILE: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients that relates to their digital transformation needs. They have various partners and have over 200,000 employees worldwide.
- Position: Spanish Customer Help Desk Support
- Company Industry: IT/BPO Company
- Work Location: Cebu City
- Salary: Php 60,000 - Php 80,000 gross
- Work Schedule: Shifting Schedule
- Work Set-up: Work Onsite
JOB RESPONSIBILITIES:
- Receive and respond to customer inquiries through phone, email, or chat using Spanish or English languages
- Resolving issues and troubleshooting technical problems.
- Ensure a high level of customer satisfaction
- Providing proactive customer outreach
- Handling customer complaints
- Perform other related tasks if needed.
RECRUITMENT PROCESS (ONLINE PROCESS):
- Initial Interview
- Final Interview
- Language Assessment
- Job Offer
- Must be fluent in Spanish and English language
- Open for Filipino or Foreign nationals who have a permanent visa in the Philippines
- Open for Senior High School, College graduate, and Undergraduate (Completed at least 2 years in College)
- With or without call center experience
- Knowledge of Microsoft server, workstation, and network technologies is a plus
- Willing to work onsite in Cebu City
Vacancy posted a month ago
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