DATA CENTER SERVICE DELIVERY MANAGER

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply until November 22, 2026

DATA CENTER SERVICE DELIVERY MANAGER

As a Data Center Service Delivery Manager you will ensure JTI’s critical IT infrastructure services run reliably, securely, and cost‑effectively across global operations. You will act as the key bridge between the business, IT teams, and external service partners, ensuring services perform as expected and risks are managed before they impact operations. This is a leadership and service delivery role focused on governance, coordination, and decision‑making rather than hands‑on technical execution.

As the Data Center Service Delivery Manager under the area of D&IT,  you will:

• Oversee the delivery of outsourced data center and infrastructure services across cloud and on‑prem environments

• Govern service performance, availability, resilience, and security through SLAs, KPIs, and regular service reviews

• Hold vendors accountable for service quality, cost, and continuous improvement commitments

• Lead incident and escalation management, coordinating resolution and stakeholder communication rather than performing technical fixes

• Proactively identify and mitigate operational, technical, and business risks using data, trends, and insights

• Drive service improvement initiatives, including automation, observability, and SmartOps adoption in partnership with vendors and internal teams

• Support disaster recovery planning, testing, and readiness activities from a service ownership perspective

• Contribute to budget planning, cost optimization, and FinOps discussions using performance and cost data

• Collaborate with global and regional stakeholders to align infrastructure services with business priorities

What We're Looking For:

• 5+ years in IT Service Delivery and Governance

• Working knowledge of cloud platforms such as Azure and AWS, Infrastructure as Code (IaC), container orchestration technologies (e.g., Kubernetes), and cloud native data platforms such as Databricks.

• Solid experience with core enterprise applications including SAP, TME, and others. Familiar with Smart Operations (SmartOps), AIOps platforms, and automation frameworks.

• Strong experience in IT service delivery, operations, or governance, ideally in environments with outsourced or managed infrastructure services

• Proven ability to manage vendors and partners, holding them accountable for performance, cost, and quality

• Comfortable leading during crisis situations, focusing on coordination, decision‑making, and communication

• Data‑driven when discussing service performance, risks, costs, and improvement opportunities

• Confident engaging senior stakeholders and balancing business priorities with technical realities

• Experience operating at a service ownership or management level rather than as a programmer, server administrator, or purely technical engineer.

What to Expect:

At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.